Lead, Customer Service CSC

Job Responsibilities

• Affords assistance to the Customer Service Supervisor in overseeing all Customer Service Personnel
• If applicable, actively participates in the training of all Customer Service personnel, including new hires
• Maintains oversight of the movement of orders between the Customer Service Department and other relevant areas
• Maintains vigilance over the processing of orders, correcting or re-entering them as necessary
• Maintains surveillance over incoming and outgoing phone calls to ensure proper telephone techniques are being utilized by Customer Service Personnel