Lead, Customer Service
About the role
This role is responsible to provide and maintain a high standard of customer service in the store's front-end operations; to supervise and direct all front-end activities in absence of the Customer Service Manager and operations to ensure that the work shifts at the front end contribute to the financial best interests of the store.
Responsibilities
- Accurately perform all transactions; cash, checks, debit/credit/EBT cards, ID requirements, over rings, credits, suspended orders, refunds, bottle returns, vendor coupons, gift certificates, lottery ticket sales, Western Union, Ticket Master, and all other media in accordance with policies.
- Ensure that return-to-stock items are handled in a prompt and orderly manner with the most immediate attention given to perishable items.
- Knowledgeable of product locations in the store.
- Knowledge of advertised the Ad items, special prices, coupon deals or other features that apply to the store's sales program.
- Train others to perform all department activities and functions.
- Manage the selection, scheduling, and supervision of others to meet or exceed departmental productivity levels.
- Handle spoiled/damaged products per established guidelines.
- Maintain a clean, attractive and well stocked department.
- Follow all PPE and Safety Guidelines
- Follow all Food Safety and Cleaning Expectations
- Follow Guest Experience Guidelines
Requirements
- High school graduate or equivalent (GED)
- Proficient Computer (email, spreadsheets, etc)
- Ability to read, write, comprehend, and interpret documents
- Accounting/Bookkeeping skills
- Interpret/Analyze Financials
- Develop/ Manage Budgets
- Delegate/Direct/Implement Suggestive Selling
- Knowledge of Products
- Detail Oriented
Physical Requirements
- May be required to lift and/or move up to 30 pounds frequently, and up to 50 pounds occasionally.
- The associate is required to stand and walk for extended periods of time and may bend, stoop, twist and turn frequently.
- While performing the duties of this position, the employee is subject to a typical retail store environment (varied temperatures) and is exposed to outside weather conditions.
- The noise level in the work environment is usually low to moderate.
Benefits
SpartanNash is proud to offer a robust and competitive Total Rewards benefits package.
Pay
N/A
Schedule
N/A
Skills
N/A
Benefits
SpartanNash is proud to offer a robust and competitive Total Rewards benefits package.
Pay
N/A
Schedule
N/A
Skills
N/A
Qualifications
N/A
Company Information
SpartanNash is a food solutions company that delivers the ingredients for a better life. A distributor, wholesaler and retailer with a global supply chain network, SpartanNash distributes grocery and household goods, including fresh produce and the Our Family® portfolio of products, to locations in all 50 states. Our braggingly happy team members — ranging from bakery managers to order selectors; from IT developers to vice presidents of finance; from HR Business Partners to export specialists — create braggingly happy customers spanning national accounts, independent and chain grocers, e-commerce retailers, U.S. military commissaries and exchanges, and the Company’s own brick-and-mortar grocery stores, pharmacies and fuel centers. Ready to contribute to the success of our food solutions company? Apply now!