Lead Customer Service Administrator

About the role

We are seeking a dynamic and enthusiastic individual to join our Order Support Customer Care team. This role involves running reports, investigating order issues, assisting customers with inquiries, and maintaining a positive customer experience. The ideal candidate will thrive in a supportive and flexible work environment.

Responsibilities

• Run reports and investigate order issues
• Assist customers with inquiries and provide solutions
• Maintain a positive and efficient customer experience
• Work collaboratively within a supportive team
• Communicate effectively with both internal and external stakeholders
• Flexibility to work in-office and remotely

Requirements

While not specified, candidates should have strong communication skills, the ability to handle multiple tasks simultaneously, and a passion for supporting customers in their scientific endeavors.

Qualifications

The successful candidate will possess a combination of education and experience in customer service or a related field. Experience in a laboratory setting or familiarity with scientific terminology is preferred.

Skills

Strong interpersonal and communication skills, attention to detail, and the ability to multitask are essential. Familiarity with customer service software and a commitment to excellence are also beneficial.

Benefits

Our company offers a comprehensive benefits package including health insurance, retirement plans, and opportunities for professional development.

Pay

Competitive salary based on experience and qualifications.

Schedule

Flexible work schedule accommodating both in-office and remote work options.

Accessibility/Disability Access

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.