Customer Service Lead

About the role

This role is responsible to provide and maintain a high standard of customer service in the store's front-end operations; to supervise and direct all front-end activities in absence of the Customer Service Manager and operations to ensure that the work shifts at the front end contribute to the financial best interests of the store.

Responsibilities

• Accurately perform all transactions; cash, checks, debit/credit/EBT cards, ID requirements, over rings, credits, suspended orders, refunds, bottle returns, vendor coupons, gift certificates, lottery ticket sales, Western Union, Ticket Master, and all other media in accordance with policies.
• Ensure that return-to-stock items are handled in a prompt and orderly manner with the most immediate attention given to perishable items.
• Knowledgeable of product locations in the store.
• Knowledge of advertised the Ad items, special prices, coupon deals or other features that apply to the store's sales program.
• Train others to perform all department activities and functions.
• Manage the selection, scheduling, and supervision of others to meet or exceed departmental productivity levels.
• Handle spoiled/damaged products per established guidelines.
• Maintain a clean, attractive and well stocked department.
• Follow all PPE and Safety Guidelines
• Follow all Food Safety and Cleaning Expectations
• Follow Guest Experience Guidelines
• May be assigned tasks in other departments based on customer experience need

Requirements

• High school graduate or equivalent (GED)
• Proficient Computer (email, spreadsheets, etc)
• Ability to read, write, comprehend, and interpret documents
• Accounting/Bookkeeping skills
• Interpret/Analyze Financials
• Develop/ Manage Budgets
• Delegate/Direct/Implement Suggestive Selling
• Knowledge of Products
• Detail Oriented

Physical Requirements

• May be required to lift and/or move up to 30 pounds frequently, and up to 50 pounds occasionally.
• The associate is required to stand and walk for extended periods of time and may bend, stoop, twist and turn frequently.
• While performing the duties of this position, the employee is subject to a typical retail store environment (varied temperatures) and is exposed to outside weather conditions.
• The noise level in the work environment is usually low to moderate.

Benefits

SpartanNash is proud to offer a robust and competitive Total Rewards benefits package.

Pay

Variates based on experience.

Schedule

Variates based on experience.