Lead Customer Experience Specialist

Responsibilities

• Proactive engagement in projects and process transitions within the department.
• Successful, timely accounting and lifecycle maintenance of all orders, contracts, and projects in the Honeywell systems.
• Responsible for updating customer accounts including submitting requests in SAP for customer creation, extension, or amendment.
• Responsible for creating or extending materials in the SAP operating system.
• Follow-up on approvals for customer creation, extension, or amendment.

Qualifications

• 5+ years’ experience in a Customer Services or related field.
• Experience working in a multi-discipline team and multinational environment.
• Experience in reviewing and redesigning processes to improve efficiency and customer satisfaction.
• Good understanding and operational experience to drive a One-Honeywell approach.
• Proficiency with SAP, Customer Portals, Oracle, Excel, and integrated reporting systems.

Benefits

• Employer subsidized Medical, Dental, Vision, and Life Insurance.
• Short-Term and Long-Term Disability.
• 401(k) match.
• Flexible Spending Accounts, Health Savings Accounts.
• EAP, Educational Assistance.
• Parental Leave, Paid Time Off (for vacation, personal business, sick time, and parental leave).
• 12 Paid Holidays.

Pay

The salary range for this position is ($52,400.00 - $65,500.00).

Schedule

Hybrid work schedule.