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Jobs · Information Technology · Nevada

Lead Customer Experience Specialist

Air Canada · Las Vegas, NV · 3 wk ago
Information Technology$24.09/hrFull-time
We need to produce HTML fragment with sections: h3 for headings like About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. Only include sections if posting has real specific content. We need to parse the posting. Content: Location: Las Vegas, NV, (US) Starting Salary:$24.09/hour Branch: Airports North America Category: Unionized (IBT) Job-type: Permanent Then paragraph: "Being part of Air Canada is to become part of an iconic Canadian symbol..." etc. Then "Key duties" list (multiple sentences). Then "Qualifications" list (multiple bullet-like sentences separated by semicolons). Then "Benefits" paragraph with subpoints. Also "Conditions of Employment", "Linguistic Requirements", "Diversity and Inclusion", etc. Those might be considered sections but we only have headings list: About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. We need to map content. "About the role": could be the introductory paragraph after location. That seems appropriate. "Responsibilities": the "Key duties" list. "Requirements": maybe the "Qualifications" list? Actually they have Qualifications heading already. Could treat "Qualifications" as Requirements? But they have separate Qualifications heading allowed. So we can have "Qualifications" section for the list of qualifications. "Skills": maybe not present explicitly; could combine some skills from qualifications? But we should only include if posting has real specific content. There's no explicit Skills section; we could omit. "Benefits": we have benefits paragraph. "Pay": we have Starting Salary:$24.09/hour. So we can include Pay section with that. "Schedule": we have mention of shift work 24/7, mornings, evenings, weekends, statutory holidays. That's schedule info. So we can include Schedule section. Also "About the role" could include the location and branch etc? But location is metadata; we can include short paragraph with location and branch maybe. We must not repeat job title as heading. No Job ID. We must remove boilerplate: Conditions of Employment, Linguistic Requirements, Diversity and Inclusion, etc. Those are boilerplate/EEO; we should drop them. We must preserve all substantive information: location, starting salary, branch, category, job-type, introductory paragraph, key duties, qualifications, benefits, pay, schedule. We need to format lists with
  • . For duties and qualifications we need to split into items. The duties are sentences separated by periods; we can split each sentence into
  • . Similarly qualifications are semicolon-separated items; we can split. Benefits: there is a paragraph with subpoints separated by periods; we can make a list. Pay: just a

    with the salary. Schedule: maybe a

    describing shift work. Let's extract. Location: Las Vegas, NV, (US) Starting Salary:$24.09/hour Branch: Airports North America Category: Unionized (IBT) Job-type: Permanent We could combine location and branch etc into a short

    under About the role. About the role paragraph: "Being part of Air Canada is to become part of an iconic Canadian symbol. Are you passionate about reaching new heights, teamwork and making a meaningful contribution? Let your career take flight by joining our diverse and vibrant team at the leading edge of passenger aviation. It’s important to know that Operational needs can shift quickly: You’ll need to be flexible and responsive, adjusting schedules, assignments, and resources to keep things running smoothly.Every team member plays a key role: Supporting others through training, coordination, and clear communication helps build a strong, high-performing team.Leadership happens in the moment: Whether you're guiding a team through a busy day or resolving unexpected challenges, your ability to lead with confidence and clarity will make a real difference." We can keep that as

    . Now Key duties list: - Perform all duties of a Customer Experience Specialist and act as Aircraft Service Coordinator when assigned. - Support daily operations under the direction of the Manager, ensuring smooth workflow and adherence to procedures. - Allocate manpower, assign shifts, manage overtime and rest days, and adjust duty assignments based on operational needs. - Assign and manage lunch/break schedules in line with collective agreements and operational efficiency. - Conduct on-the-job training and lead formal training sessions as directed by Management or the Training Department. - Ensure team proficiency across all job functions, including aircraft service coordination. - Coordinate with other work units, ground handlers, caterers, and airport/government authorities. - Assist with VIP or irate customer handling and ensure effective communication across departments. - Monitor contracted services, report findings, and recommend improvements. - Investigate safety/security incidents and accidents, complete reports, and recommend corrective actions. - Ensure adequate supply levels and compile statistical data to support operational planning and reporting. Now Qualifications list (split by semicolon): - Ability to lift seventy (70) lbs unaided - Ability to perform all the duties of a Customer Experience Specialist - Familiar with the duties of an Aircraft Service Coordinator - Possess a basic understanding of the principles of weight and balance - Ability to use tact, good judgment and initiative - Demonstrates leadership qualities - Excellent oral, written communication skills - Ability to work under pressure with a minimum of supervision - Demonstrates organizational skills – ability to organize work and direct the efforts of others in a productive non-threatening manner - Adhere to Air Canada's uniform guide and grooming standards - Demonstrate punctuality and dependability to support overall team success in a fast-paced environment - Candidates must be available for shift work in a 24/7 operational environment, including mornings, evenings, weekends, and statutory holidays - Ability to meet Air Canada medical standards through a medical examination - Employment is subject to meeting US Custom & Boarder Protection (USCBP) requirements for obtaining both a Customs Seal and an Airport ID Badge - Non-citizens with Employment Authorization Documents (EADs) may not be eligible to obtain a Customs seal. Please consult U.S. Customs and Border Protection website for eligibility information (https://www.cbp.gov/travel/ebadge-trusted-worker-program). Note: The last item includes a sentence and a URL; we keep as is. Now Benefits paragraph: "Financial benefits: Pension program, Employee Share Ownership Program, and Profit Sharing.Wellbeing & health benefits: Health, dental, and life insurance for you and your family (if necessary).Recognition: Air Canada’s recognition program (Shine) allows you to recognize and be recognized for those outstanding moments.Travel privileges: A generous employee travel program for you and other eligible once you have completed twenty-eight (28) weeks of service. This includes, but is not limited to standby travel, hotel & car rental discounts, Air Canada Vacation discounts, and more." We can split into list items: - Financial benefits: Pension program, Employee Share Ownership Program, and Profit Sharing. - Wellbeing & health benefits: Health, dental, and life insurance for you and your family (if necessary). - Recognition: Air Canada’s recognition program (Shine) allows you to recognize and be recognized for those outstanding moments. - Travel privileges: A generous employee travel program for you and other eligible once you have completed twenty‑eight (28) weeks of service. This includes, but is not limited to standby travel, hotel & car rental discounts, Air Canada Vacation discounts, and more. Now Pay: Starting Salary:$24.09/hour. Schedule: "Candidates must be available for shift work in a 24/7 operational environment, including mornings, evenings, weekends, and statutory holidays." Also maybe mention flexible scheduling etc. We'll include that. Now About the role also could include location and branch etc. We'll add a short paragraph after the intro: "Location: Las Vegas, NV, (US). Branch: Airports North America. Category: Unionized (IBT). Job-type: Permanent." But we should not repeat job title. That's fine. We need to ensure we don't include filler like "commensurate with experience". Not present. Now produce HTML fragment:

    About the role

    Being part of Air Canada is to become part of an iconic Canadian symbol. Are you passionate about reaching new heights, teamwork and making a meaningful contribution? Let your career take flight by joining our diverse and vibrant team at the leading edge of passenger aviation. It’s important to know that Operational needs can shift quickly: You’ll need to be flexible and responsive, adjusting schedules, assignments, and resources to keep things running smoothly.Every team member plays a key role: Supporting others through training, coordination, and clear communication helps build a strong, high-performing team.Leadership happens in the moment: Whether you're guiding a team through a busy day or resolving unexpected challenges, your ability to lead with confidence and clarity will make a real difference.

    Location: Las Vegas, NV, (US). Branch: Airports North America. Category: Unionized (IBT). Job-type: Permanent.

    Responsibilities

    • Perform all duties of a Customer Experience Specialist and act as Aircraft Service Coordinator when assigned.
    • Support daily operations under the direction of the Manager, ensuring smooth workflow and adherence to procedures.
    • Allocate manpower, assign shifts, manage overtime and rest days, and adjust duty assignments based on operational needs.
    • Assign and manage lunch/break schedules in line with collective agreements and operational efficiency.
    • Conduct on-the-job training and lead formal training sessions as directed by Management or the Training Department.
    • Ensure team proficiency across all job functions, including aircraft service coordination.
    • Coordinate with other work units, ground handlers, caterers, and airport/government authorities.
    • Assist with VIP or irate customer handling and ensure effective communication across departments.
    • Monitor contracted services, report findings, and recommend improvements.
    • Investigate safety/security incidents and accidents, complete reports, and recommend corrective actions.
    • Ensure adequate supply levels and compile statistical data to support operational planning and reporting.

    Qualifications

    • Ability to lift seventy (70) lbs unaided
    • Ability to perform all the duties of a Customer Experience Specialist
    • Familiar with the duties of an Aircraft Service Coordinator
    • Possess a basic understanding of the principles of weight and balance
    • Ability to use tact, good judgment and initiative
    • Demonstrates leadership qualities
    • Excellent oral, written communication skills
    • Ability to work under pressure with a minimum of supervision
    • Demonstrates organizational skills – ability to organize work and direct the efforts of others in a productive non-threatening manner
    • Adhere to Air Canada's uniform guide and grooming standards
    • Demonstrate punctuality and dependability to support overall team success in a fast-paced environment
    • Candidates must be available for shift work in a 24/7 operational environment, including mornings, evenings, weekends, and statutory holidays
    • Ability to meet Air Canada medical standards through a medical examination
    • Employment is subject to meeting US Custom & Boarder Protection (USCBP) requirements for obtaining both a Customs Seal and an Airport ID Badge
    • Non-citizens with Employment Authorization Documents (EADs) may not be eligible to obtain a Customs seal. Please consult U.S. Customs and Border Protection website for eligibility information (https://www.cbp.gov/travel/ebadge-trusted-worker-program)

    Benefits

    • Financial benefits: Pension program, Employee Share Ownership Program, and Profit Sharing.
    • Wellbeing & health benefits: Health, dental, and life insurance for you and your family (if necessary).
    • Recognition

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