Lead, Customer Assurance

Job Summary

The Customer Assurance Lead will support the Customer Assurance Supervisor by conducting quality assurance and training with Customer Assurance Specialists and assisting in processing escalated claims. They will also provide training, monitor performance, and manage customer interactions.

Required Skills/Abilities

• Leadership and coaching skills
• Ability to communicate with empathy to deal with upset customers/dealers
• Ability to communicate promptly and effectively, verbally and in writing
• Ability to establish and maintain effective working relationships with employees and customers
• Working knowledge of Office Suite to include: Outlook, Word, Excel, and Teams
• Proficient keyboarding skills: touch typing preferred
• Time management skills

Physical Requirements

• Prolonged periods of sitting and working on a computer
• Must be able to lift 15 pounds at a time

BENEFITS

• Fully remote opportunity
• No waiting period for medical, dental, and vision benefits - available on day one
• Company-paid life insurance and employee assistance program for all employees
• 401K with company match
• Employee discount on Ubique Group products
• Ubique Cares engages in monthly and quarterly employee engagement activities packed with fun and giveaways!
• Free office chair for remote employees
• 9 paid holidays and 1 floating holiday per year
• Up to 13 Accrued PTO days per year

Equal Opportunity Employer

We seek to employ the most qualified individuals for all our roles.