Lead CSR/Teller - Waterside Crossing (Denver, NC) - Full Time

About the Role

Provide excellent customer service in all interactions, referring customers to the appropriate business partner for consultative conversations. This role is responsible for the most complex duties of a Customer Service Representative (CSR), exercising considerable independent judgment. The position requires adherence to policies and procedures, maintaining ethical behavior, and ensuring a positive customer experience.

Responsibilities

• Deepen relationships with customers by understanding their needs and guiding them to appropriate financial solutions.
• Provide follow-up to customer questions and resolve issues.
• Maintain timely and clear communication with customers.
• Keep customer information confidential and adhere to the Bancorp Code of Business Conduct and Ethics.
• Collaborate with the Financial Center Manager on monthly cash counts and FCA requests.
• Perform daily office responsibilities to ensure efficient operations.
• Maintain a balancing record in line with policy and correct outages.
• Stay updated on bank policies and procedures.
• Assist in training newly hired CSRs.
• Identify customer needs during interactions and refer them to Bankers or business partners.
• Build and maintain knowledge of retail products and services.
• Utilize appropriate tools for tracking referrals.

Qualifications

• High school diploma/GED.
• Extensive cash handling experience.
• In-depth knowledge of retail policies and procedures.
• Ability to interact comfortably and confidently with the public.
• Sound judgment in decision-making and problem resolution.
• Demonstration of the company’s core values: work as one bank, take accountability, be respectful & inclusive, act with integrity.
• Flexibility in scheduling.

Working Conditions

Normal office environment with extensive viewing of computer screens.

Location

Denver, North Carolina 28037

Benefits

Our extensive benefits programs are designed to support the individual needs of our employees and their families, encompassing physical, financial, emotional, and social well-being. Learn more on our 53.com Careers page.