Client Service Associate Lead (Teller Lead) - Denver, CO

Essential Functions

• Leads the daily activities of client service associates.
• Counsels and coaches branch staff to improve customer service, sales, and operational skills by providing on-the-job training.
• Develops action plans to meet individual and branch goals.
• Maintains advanced knowledge of branch operations.
• Supervises branch activities in the absence of, or in conjunction with, branch management team.
• Expands client base through successful selling and coaching techniques, including lending applications, cross-selling of bank services and products, and assisting clients in every area of banking.
• Processes cash transactions and other customer service duties within the branch.

Qualifications

• High School Diploma or equivalent and 2+ years banking, cashiering, customer service, balancing, or related experience.
• Advanced knowledge of cashiering, balancing, debits, credits, bank products, and banking.
• Working knowledge of math.
• Solid balancing and customer service skills.
• Ability to cross-sell bank products based on clients' needs.

Benefits

• Medical, Dental, and Vision Insurance – Start Day One!
• Life and Disability Insurance, Paid Paternal Leave, and Adoption Assistance.
• Health Savings (HSA), Flexible Spending (FSA), and dependent care accounts.
• Paid Training, Paid Time Off (PTO), and 11 Paid Federal Holidays.
• 401(k) plan with company match, Profit Sharing, competitive compensation in line with work experience.
• Mental health benefits, including coaching and therapy sessions.
• Tuition Reimbursement for qualifying employees.
• Employee Ambassador preferred banking products.

Pay

This position is eligible to earn a base salary in the range of $25.00 - $27.00 hourly depending on job-related factors such as level of experience.