Lead Client Services Associate

Job Overview

The Client Services Lead provides exceptional oversight and administration of office and mail services, delivering operational functions such as processing inbound/outbound mail, shipping and receiving products and supplies, replenishing and organizing office supplies, ensuring copy/print machines are functional and stocked, serving as a backup to the front of office (reception/concierge), and performing light maintenance/cleaning. This role leads the client services onsite under the direction of a supervisor and continuously offers the highest level of service to all clients and SPS employees while maintaining a professional image.

Responsibilities

• Provide 5‑star customer service to all employees in all forms of communication.
• Receive inbound mail/packages, sort them, and input them into chain‑of‑custody software.
• Manage outgoing mail/package transactions.
• Perform duties associated with shipping and receiving of materials.
• Notify employees upon receipt of inbound deliveries.
• Distribute mail/packages to company personnel and act as point of contact for mail/package inquiries.
• Operate daily key functions of multi‑function devices, ensuring functionality and replenishing toner/paper.
• Submit work orders for certain requests.
• Service and replenish the barista, pantry, conference, kitchen, or meeting areas.
• Set up meeting rooms and conference rooms.
• Assist with building occupant moves within assigned facilities.
• Perform light maintenance and cleaning duties as assigned.
• Maintain the Business Service Center area in a neat and orderly fashion.
• Monitor office supply levels on the floor, replenish, and order as needed.
• Assist with copy/print orders and monitor equipment for satisfactory functionality.
• Proactively seek additional work during downtime.
• Build professional relationships with customers and other teams.
• Maintain professionalism and composure when interacting with all employees.
• Train backup staff and provide guidance on policies and procedures.
• Determine additional support needed for handling sensitive inquiries.
• Provide reception or concierge coverage as needed.
• Assign tasks to team members, determine completion timelines, and monitor progress.
• Communicate clear instructions to team members.
• Create and distribute reports on team progress.
• Work with the supervisor to determine day‑to‑day operational needs at the site.

Competencies

• Strong verbal and written communication skills.
• Excellent customer service skills.
• Proficiency with Microsoft Office Suite.
• Ability to handle multiple tasks simultaneously.
• Good organizational skills.
• Working knowledge of multi‑function device equipment.
• Understanding of shipping/receiving procedures and ability to follow instructions.
• Ability to work independently and complete projects.
• Capability to determine correct packing methods and validate packing slips for accuracy.

Qualifications

• High School Diploma or equivalent (required).
• 2+ years prior work experience (preferred).
• 1+ year of lead experience or equivalent professional experience (preferred).
• Ability to work assigned hours as determined by the manager.
• Excellent organizational and time‑management skills.
• Analytical abilities and problem‑solving aptitude.
• Superb written and verbal communication skills.
• Current knowledge or ability to learn computer‑based systems required for the position.
• Professional appearance and attitude.
• Adherence to all company policies and procedures.
• Proven ability to organize, motivate, and retain a team.

Physical Demands

• Approximately 50 % of the time requires fine and/or gross motor skills, including grasping, lifting, or moving packages on a standard wheeled cart (capacity ≈ 60 lb).
• Ability to walk, bend, kneel, stand, and/or sit for extended periods.
• Manual dexterity required for operating office machinery (phone, copy machines, binding equipment, etc.).
• Ability to lift or move 40 lb or greater frequently.
• Travel: None or negligible.

Pay

Pay Range: $26 – $26 USD.

Benefits

• Medical, Dental, Vision coverage.
• Health Care Flexible Spending Account (HCFSA) and Dependent Care FSA (DCFSA).
• Health Savings Account (HSA).
• Commuter Transit and Parking Pre‑Tax Plans.
• Supplemental Life Insurance, Accident Insurance, Critical Illness, Hospital Indemnity.
• Legal Program and Identity Theft Protection.
• Pet Discounts and Pet Insurance.
• Group Home and Auto Insurance.
• Employee Assistance Program (EAP).
• Short‑Term Disability and Life Insurance.
• Education Discounts.
• 401(k) with matching contributions.
• Entertainment Discounts.
• Paid Time Off (minimum 80 hours/year for full‑time; prorated for part‑time/temporary).
• Bonuses for employee and client referrals.
• Career growth opportunities, learning & development programs, and talent recognition initiatives.

About SPS

SPS is a global workplace solutions and business transformation company operating in more than 20 countries. Across North America, we help clients enhance workplace experiences and business operations through services including workplace support, physical and digital mailroom solutions, intelligent document processing, reception and concierge services, and other business support offerings. Our clients span banking, insurance, legal, higher education, professional services, and many Fortune 500 companies.