Lead Client Servicing Associate

About the role

The Interface Operations team is responsible for managing third-party interfaces, collaborating with various departments, and ensuring optimal solutions for clients. This role reports to the Interface Operations Team Lead.

Responsibilities

• Proactive break resolution - communicating with third parties regarding issue resolution.
• Review of daily and monthly activities.
• Contributing to process improvement and team building.
• Collaborating with clients, external third parties, and internal teams to design workflows for interfaces.
• Conducting investigations for reconciliation queries, resolving issues related to vendor and prime broker data.
• Participating in a team that serves as the trusted point of contact for handling requests and communicating key product insights.
• Strengthening client and vendor relationships through effective delivery, clear communication, and setting appropriate expectations.

Requirements

• Bachelor’s degree in finance, economics, accounting, etc.
• 2+ years of experience working at a fund administrator, financial company, PB, custodian, or asset manager.
• Familiarity with various asset classes and financial instruments in a middle office capacity.
• Understanding of basic portfolio management concepts, including trading and reconciliation workflows.
• Proven ability to effectively communicate with all levels of staff and management.
• Highly organized, self-driven, quick learner, and capable of working in a fast-paced environment.
• Strong organization and time management skills, as this role involves both managing and getting involved in technical problem-solving.

Qualifications

• Organized and detail-oriented.
• Self-motivated and adaptable.
• Excellent communication skills.
• Experience with financial systems and processes.

Skills

• Technical problem-solving skills.
• Collaboration and teamwork.
• Client relationship management.
• Process improvement.

Benefits

• Health/vision/dental insurance.
• 401(k).
• PTO.
• Parenthood leave.
• Medical leave.
• STD/LTD insurance benefits.

Pay

Salary range: $60,000.00 - $85,000.00. Compensation is determined based on relevant experience, other job-related qualifications/skills, and geographic location.