Lead CSR / Teller - New Lenox

About the role

We connect great people to great opportunities. Are you ready to take the next step? Discover a career in banking at Fifth Third Bank.

Responsibilities

• Provide excellent customer service in all interactions.
• Refer customers to the appropriate business partner for a consultative conversation.
• Exercise considerable independent judgement in performing the most complex duties of a CSR.
• Elevate concerns and follow policies and procedures as defined.
• Ensure actions and behaviors drive a positive customer experience while managing risks.
• Collaborate with Financial Center Manager to complete monthly cash counts, gather and report FCA requests, and maintain office operations.
• Identify, assess, manage, monitor, and report risks of all types.
• Deepen relationships and treat customers with genuine care by listening to their needs, asking questions, and guiding them to meet their financial needs.
• Respond to customer questions promptly and find solutions to address issues.
• Maintain confidentiality of customer business.
• Follow Bancorp Code of Business Conduct and Ethics and other related policies.
• Collaborate with Financial Center Manager to ensure monthly cash counts are completed.
• Partner with Financial Center Manager to gather and report monthly FCA requests.
• Perform daily office responsibilities to maintain efficient operation of the office.
• Maintain a balancing record that aligns with policy.
• Find and correct outages, assist others as needed, and stay updated on bank policies and financial center procedures.
• Aid in training newly hired Customer Service Representatives.
• Identify customer needs during interactions and referrals, and refer customers to Bankers and business partners for a consultative conversation.
• Maintain a working knowledge of Retail products and services offered.
• Utilize appropriate tools for tracking referrals sent to personal bankers and business partners.
• Assist in training newly hired Customer Service Representatives.
• Perform other duties as assigned.

Supervisory Responsibilities

None.

Qualifications

• High school diploma/GED.
• Extensive cash handling required.
• In-depth knowledge of retail policies and procedures.
• Ability to interact comfortably and confidently with the public.
• Sound judgment in decision-making and problem-solving.
• Leadership and resourcefulness for both customers and platform team.
• Flexibility in scheduling.

Skills

• Excellent customer service skills.
• Consultative approach to customer interactions.
• Confidentiality and trustworthiness.
• Effective communication and problem-solving abilities.
• Initiative and sound judgment.
• Knowledge of retail policies and procedures.
• Ability to train and mentor new employees.

Benefits

At Fifth Third, we offer comprehensive benefits and differentiated compensation offerings to support the individual needs of our employees and their families, encompassing physical, financial, emotional, and social well-being. Learn more about these programs on our 53.com Careers page.

Pay

Total Base Pay Range: $43,680.00 - $67,700.00 USD

Schedule

Normal office environment. Extensive viewing of computer screens.