Lead CSR/Teller- Charlotte, NC (Sunset)- Full Time

We need to output HTML fragment with sections: headings

for sections like About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. Only include sections if posting has real specific content. We need to parse the posting. Content: - Title: "Lead CSR/Teller- Charlotte, NC (Sunset)- Full Time". Not to repeat as heading. - General Function: Provide excellent customer service... etc. Could be "About the role" or "General Function". Use

About the role

with paragraph. - Responsibilities: There's "Customer Experience ESSENTIAL DUTIES AND RESPONSIBILITIES:" and then bullet-like sentences. Also "Operations" and "Referrals". So we can combine under Responsibilities. - Supervisory Responsibilities: None. Not needed. - Minimum Knowledge, Skills And Abilities Required: list of requirements. Could be "Requirements" or "Qualifications". Use

Requirements

with list. - Working Conditions: Normal office environment... Could be part of Requirements or separate "Working Conditions". Not a required heading but we could include if content. But headings list only given; we can add others? The instruction: use

for section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule). It says e.g., not limited to those. Probably we can include other headings if needed, but better to stick to those. Working Conditions could be part of Requirements. - Benefits: There's a paragraph about Total Rewards, benefits programs, link. So we can include Benefits section. - Pay: There's mention: "The base salary for this position is reflective of the range of salary levels for all roles within this pay grade across the U.S. Individual salaries within this range will vary based on factors such as role, relevant skillset, relevant experience, education and geographic location." That's specific enough? It mentions base salary reflective of range, but not actual numbers. It's somewhat vague but still mentions salary range. The instruction: never emit a heading followed by filler/placeholder text (e.g., "commensurate with experience", "not specified", "N/A", "varies", "TBD") and never create Pay/Schedule/Benefits sections unless the posting actually states them. Here they state base salary reflective of range, individual salaries vary based on factors. That's somewhat vague but still mentions salary. It's not a specific number but it's stating that there is a base salary range. Is that considered filler? It says "commensurate with experience" is filler. This is similar: "reflective of the range" and "will vary". Might be considered vague. Safer to omit Pay section because not specific numbers. The instruction: never create Pay/Schedule/Benefits sections unless the posting actually states them. It does state something about base salary, but it's not a concrete figure. Might be considered stating them albeit vague. I'd lean to include Pay section with that paragraph, as it's stating something about pay. However the instruction says avoid filler like "varies". The phrase "Individual salaries within this range will vary based on factors..." includes "varies". That's filler. So maybe better to omit Pay. - Schedule: Not mentioned explicitly. There's "Need to have flexibility in scheduling." That's a statement about schedule flexibility. Could be Schedule section. But again it's vague. Might be considered stating schedule requirement. Could include Schedule

Schedule

with paragraph about flexibility. However the instruction says avoid filler like "varies". "Need to have flexibility in scheduling." is not filler exactly. Might be okay. - Benefits: we have content. Thus sections: About the role (General Function), Responsibilities (Customer Experience, Operations, Referrals), Requirements (Minimum Knowledge, Skills And Abilities Required + Working Conditions), Benefits, maybe Schedule. We must not include duplicated lines, boilerplate, EEO, legal, navigation, cookie, etc. Remove lines like "Attention search firms and staffing agencies..." and EEO statement. We must preserve all substantive information. Let's extract substantive content: General Function paragraph: "Provide excellent customer service in all interactions. Refer customers to the appropriate business partner for a consultative conversation. Responsible for the most complex duties of a CSR, exercising considerable independent judgement. Responsible and accountable for risk by openly exchanging ideas and opinions, elevating concerns, and personally following policies and procedures as defined. Accountable for always doing the right thing for customers and colleagues and ensures that actions and behaviors drive a positive customer experience. While operating within the Bank's risk appetite, achieves results by consistently identifying, assessing, managing, monitoring, and reporting risks of all types." That's the General Function. Responsibilities: Customer Experience ESSENTIAL DUTIES AND RESPONSIBILITIES: - Deepen relationships and treat customers with genuine care by listening to their specific needs, asking questions to gain deeper understanding, and seamlessly guide them to where their financial needs can be met - Provide follow up to customer questions and find solutions to address issues - Be responsive and timely with correspondence to keep lines of communication open and clear - Maintain a position of trust and responsibility by keeping all customer business confidential - Follow the Bancorp Code of Business Conduct and Ethics and other related policies, always maintaining ethical behavior. Operations: - Collaborate with Financial Center Manager to ensure all monthly cash counts are completed. - Partner with Financial Center Manager to gather and report monthly FCA requests. - Perform daily office responsibilities, working with the CSR and Bankers, to maintain the efficient operation of the office. - Maintain a balancing record that is in line with policy. - Find and correct outages and assist others as needed. - Maintain knowledge of the bank policies and financial center procedures and take responsibility to keep up to date on any changes. - Demonstrate sound judgment in decision making, abiding to established guidelines and procedures. - Assist in training newly hired Customer Service Representative Referrals: - During customer interactions and Customer Outreach identify customer needs and refer customers to Bankers and business partners, as appropriate, for a consultative conversation - Build and maintain a working knowledge of the Retail products and services offered - Utilize appropriate tools for all referrals sent to personal bankers and business partners for tracking purposes - Perform other duties as assigned Supervisory Responsibilities: None. (We can ignore.) Minimum Knowledge, Skills And Abilities Required: - High school diploma/GED. - Work involves extensive cash handling. - Position requires in-depth knowledge of retail policies and procedures, to perform the essential duties with minimal supervision. - Work involves contact with the public, adhere to dress code guidelines. - Must have the ability to interact comfortably and confidently with the public. - Work requires the ability to take initiative and demonstrate sound judgment in decision-making and problem resolution. - Act as a leader and a resource for both customers and platform team. - Demonstrate the company’s core values, work as one bank, take accountability, be respectful & inclusive, act with integrity. - Need to have flexibility in scheduling. Working Conditions: - Normal office environment. - Extensive viewing of computer screens. Benefits: - At Fifth Third, we understand the importance of recognizing our employees for the role they play in improving the lives of our customers, communities and each other. Our Total Rewards include comprehensive benefits and differentiated compensation offerings to give each employee the opportunity to be their best every day. - The base salary for this position is reflective of the range of salary levels for all roles within this pay grade across the U.S. Individual salaries within this range will vary based on factors such as role, relevant skillset, relevant experience, education and geographic location. - Our extensive benefits programs are designed to support the individual needs of our employees and their families, encompassing physical, financial, emotional and social well-being. - You can learn more about those programs on our 53.com Careers page at: https://www.53.com/content/fifth-third/en/careers/benefits.html or by consulting with your talent acquisition partner. Location: Charlotte, North Carolina 28269. Could be included in About the role or separate? Not a heading; we can include as paragraph. We must not include the "Attention search firms..." and EEO statement. Now produce HTML. Structure:

About the role

...General Function...

Responsibilities

• ... each duty ...
...

We need to combine all duties into list items. Could group by subheadings? Not required; just list. We'll list all duties from Customer Experience, Operations, Referrals. Make sure not to duplicate. List items: - Deepen relationships and treat customers with genuine care by listening to their specific needs, asking questions to gain deeper understanding, and seamlessly guide them to where their financial needs can be met - Provide follow up to customer questions and find solutions to address issues - Be responsive and timely with correspondence to keep lines of communication open and clear - Maintain a position of trust and responsibility by keeping all customer business confidential - Follow the Bancorp Code of Business Conduct and Ethics and other related policies, always maintaining ethical behavior. - Collaborate with Financial Center Manager to ensure all monthly cash counts are completed. - Partner with Financial Center Manager to gather and report monthly FCA requests. - Perform daily office responsibilities, working with the CSR and Bankers, to maintain the efficient operation of the office. - Maintain a balancing record that is in line with policy. - Find and correct outages and assist others as needed. - Maintain knowledge of the bank policies and financial center procedures and take responsibility to keep up to date on any changes. - Demonstrate sound judgment in decision making, abiding to established guidelines and procedures. - Assist in training newly hired Customer Service Representative - During customer interactions and Customer Outreach identify customer needs and refer customers to Bankers and business partners, as appropriate, for a consultative conversation - Build and maintain a working knowledge of the Retail products and services offered - Utilize appropriate tools for all referrals sent to personal bankers and business partners for tracking purposes - Perform other duties as assigned Now Requirements:

Requirements

• High school diploma/GED.
• Work involves extensive cash handling.
• Position requires in-depth knowledge of retail policies and procedures, to perform the essential duties with minimal supervision.
• Work involves contact with the public, adhere to dress code guidelines.
• Must have the ability to interact comfortably and confidently with the public.
• Work requires the ability to take initiative and demonstrate sound judgment in decision-making and problem resolution.
• Act as a leader and a resource for both customers and platform team.
• Demonstrate the company’s core values, work as one bank, take accountability, be respectful & inclusive, act with integrity.
• Need to have flexibility in scheduling.
• Normal office environment.
• Extensive viewing of computer screens.

We could separate Working Conditions but it's okay. Benefits:

Benefits

• At Fifth Third, we understand the importance of recognizing our employees for the role they play in improving the lives of our customers, communities and each other. Our Total Rewards include comprehensive benefits and differentiated compensation offerings to give each employee the opportunity to be their best every day.
• The base salary for this position is reflective of the range of salary levels for all roles within this pay grade across the U.S. Individual salaries within this range will vary based on factors such as role, relevant skillset, relevant experience, education and geographic location.
• Our extensive benefits programs are designed to support the individual needs of our employees and their families, encompassing physical, financial, emotional and social well-being.
• You can learn more about those programs on our 53.com Careers page at: https://www.53.com/content/fifth-third/en/careers/benefits.html