Lead CSM

About the role

We are building the next generation of AI-powered funnels—systems that build, test, and optimize themselves. At SuperFunnel, we are on a mission to give performance marketers real superpowers by turning traditional management into a fully automated performance engine. We are looking for a Founding Customer Success Manager who is passionate about being the architect of the customer journey and evangelizing the shift from manual workflows to autonomous systems. If you have a "builder" mentality and want to act as the bridge between cutting-edge AI technology and the revenue goals of clients, you'll fit right in.

Responsibilities

• Design the Playbook: Build the onboarding and success frameworks from scratch for a product that builds itself.
• Onboarding & Implementation: Lead the end-to-end journey for new clients, ensuring seamless integration of their ad accounts and a successful first launch.
• Strategic Advisory: Analyze campaign data alongside our AI to help clients understand why certain variants are winning and how to scale them.
• Growth & Upselling: Identify expansion opportunities within existing accounts by demonstrating the ROI of autonomous scaling to maximize customer lifetime value.
• Technical Success: Guide users through connecting ad accounts and transitioning from manual landing page management to an autonomous engine.

Requirements

• Native-level English: Exceptional written and verbal communication skills.
• Marketing Fluency: A deep understanding of funnels, A/B testing, CAC, and conversion optimization is a must.
• The "Builder" Mentality: You are a proactive self-starter who excels at taking ownership and creating high-impact processes where none exist.
• Industry Experience: Experience in CSM or Account Management within the SaaS or AdTech space.
• AI Enthusiasm: You don't just use AI; you understand how it can replace manual workflows and are excited to drive that shift.

Benefits

• Work on an autonomous funnel-generation platform that changes how performance teams convert traffic into revenue.
• Opportunity to be the first CSM and architect the entire client success infrastructure.
• Fast-paced, early-stage environment that values high ownership and impact.

Schedule

Hybrid work model in Tel Aviv (4 days from the office, 1 from home).