Lead, CRM Administration and Ecosystem

About the role

Position Overview: The Lead, CRM Administration and Ecosystem is responsible for the system administration, governance and optimization of PIH’s CRM ecosystem in an enterprise nonprofit environment. This role owns the technical configuration and integration of a range of tools including the Salesforce Nonprofit Success Pack (NPSP), HubSpot, Blackthorn Events, Fundraise Up, and many other managed packages and application integrations with significant customization. The Lead supervises and grows the abilities of a junior administrator as well as oversees and validates the technical work of external consultants. This role plays a key role in system governance, release management and user adoption, ensuring that system changes are properly tested before deployment and any emergent issues are quickly resolved. Leading the delivery of all technical changes in our CRM ecosystem and all platform integrations, the Lead must demonstrate a high level of technical proficiency and expertise in CRM ecosystem tools and will work closely with the CRM team and business stakeholders to design and develop scalable custom solutions and integrations using agile project management methodology.

Location: Employees in this role can work from our Boston, MA office, remotely within the U.S. or hybrid of these two options. Please note that we do not sponsor U.S. work authorization for this role. Candidates must be able to legally work in the U.S.