Lead, Crimson Alumni Network (CAN)

About the Role

This is a full-time position, that can be worked remotely or in one of our many offices around the globe.

Responsibilities

• Develop, maintain, and continuously improve the Crimson Alumni database, ensuring data accuracy, privacy compliance, and segmentation for targeted engagement.
• Work with the core team to establish and manage digital platforms (social media, alumni portal/website, newsletters) to foster a strong sense of community.
• Create content and communication strategies to keep alumni informed and involved.
• Plan and host at least 2-3 major alumni events annually, including virtual and in-person gatherings.
• Collaborate with marketing and events teams to ensure seamless execution and high engagement.
• Partner with regional Crimson teams to tailor alumni initiatives to local needs and cultural contexts.
• Work with Country Managers / Regional Managers to create and oversee an alumni relations roadmap that works for their country/region.
• Streamline alumni management strategies across all Crimson markets.
• Leverage alumni satisfaction to encourage program referrals and donations.
• Develop incentive structures and recognition programs for alumni contributions.
• Serve as the primary point of contact for alumni inquiries and support.
• Monitor feedback and continuously enhance the alumni experience.
• Identify and highlight alumni success stories for marketing and community-building purposes.

Requirements

• Proven experience in alumni relations, community management, or a related field.
• Exceptional organizational and project management skills.
• Strong interpersonal and communication skills, both written and verbal.
• Ability to engage diverse audiences and foster meaningful relationships.
• Proficiency in CRM tools, community platforms, and event management software.
• Creativity and a strategic mindset for community growth and engagement.

Preferred Qualifications

• Experience in the EdTech industry or a similar fast-paced, global organization.
• Familiarity with fundraising or referral programs.
• Event planning certification or relevant credentials.

Key Performance Indicators (KPIs)

• Alumni Engagement: High active participation rates on alumni platforms; strong attendance at 2-3 major alumni events per year; consistent growth in platform engagement and community membership.
• Database Excellence: Up-to-date, accurate, and complete alumni records; quick and seamless onboarding of new alumni.
• Referrals and Donations: Steady flow of alumni-generated referrals with high conversion rates; achieving or exceeding donation targets from the alumni community.
• Event Success: Positive feedback and high satisfaction scores from alumni event surveys; strong ROI for events based on engagement and outcomes.
• Community Building: Year-over-year growth in the alumni network; frequent alumni success stories being shared and celebrated; high levels of alumni satisfaction and positive sentiment.
• Collaboration & Process Efficiency: Smooth coordination with regional teams on alumni initiatives; consistently meeting project milestones on time.
• Communication Impact: High open and click-through rates for alumni communications; fast response times to alumni inquiries and requests.

Benefits

• Rapidly growing start up with a flexible working environment where you will be empowered to structure how you work.
• Limitless development and exposure - internal promotions/role changes made up 33% of all recruitment last year.
• $1000 individual training budget per year.
• Psychologist on staff.
• Insightful fireside chats and workshops to help support our high-performing and ambitious team.
• Radical Candor is a feedback approach we live by.
• Global presence across 28 markets (and growing) with the option to work from one of our many offices or remotely.