Lead Counter Sales Associate

Job Summary

Responsible for counter sales and customer relations. Respond to escalated issues from customers. Major Tasks, Responsibilities And Key Accountabilities

Major Tasks, Responsibilities And Key Accountabilities

• Serves as point of contact for escalated issues.
• Interacts with customers to manage any issues and resolve problems.
• Provides training and support to new counter staff.
• Processes orders, quotes prices, enters orders into the system and provides order information to customers.
• Pulls will call orders as required.
• Acts as liaison between warehouse supervisor and customers.
• Sets up and cleans will call orders.
• Upsells by identifying related products, add-on extensions and making customers aware of product promotions.
• Safeguards merchandise displays.

Nature and Scope

May modify processes to resolve situations. Under limited supervision, relies on experience and exercises independent judgment to determine best approach to achieve desired outcomes. Course of action is often determined by interpreting procedures and policies. Work typically involves periodic review of output by supervisor or direct "customers" of the process. Is sought out and/or assigned to provide general guidance/direction, training, and technical assistance to junior level support personnel. Contributes to employees professional development but does not have hiring/firing authority.

Minimum Qualifications

• Must be eighteen years of age.
• Must pass pre-employment assessment(s) if applicable.

Preferred Qualifications

• Warehouse experience preferred.
• 2 to 4 years of experience in customer service, selling or related field.
• Experience using sales order computer software, familiarity with Eclipse.
• Knowledge of Core & Main product lines.

Pay

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Schedule

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Benefits

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Skills

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Benefits

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Company Information

Core & Main is a leader in advancing reliable infrastructure™ with local service, nationwide®. As a specialty distributor with a focus on water, wastewater, storm drainage and fire protection products and related services, Core & Main provides solutions to municipalities, private water companies and professional contractors across municipal, non-residential and residential end markets, nationwide. With over 370 locations across the U.S., the company provides its customers local expertise backed by a national supply chain. Core & Main’s 5,700 associates are committed to helping their communities thrive with safe and reliable infrastructure. Visit coreandmain.com to learn more.

About the Role

Core & Main is seeking a motivated individual to join our team as a Counter Sales Associate. This position requires excellent customer service skills and the ability to handle a variety of tasks in a fast-paced environment.