Lead Conversational Designer - Agentic Experiences

About the role

At UKG, the work you do matters. The code you ship, the decisions you make, and the care you show a customer all add up to real impact. Today, tens of millions of workers start and end their days with our workforce operating platform. Helping people get paid, grow in their careers, and shape the future of their industries. That’s what we do.

Responsibilities

• Build & Evolve AI Behavior Systems.
  • Design and refine conversation response patterns that govern how AI agents interpret, respond, and act.
  • Develop and extend ontologies and structured content systems that enable scalable, consistent AI behavior.
  • Translate brand voice, policy, and UX principles into machine-interpretable frameworks.
  • Ship Agentic Experiences.
    • Define how agents operate across a spectrum of autonomy from suggesting, confirming to acting on the user's behalf.
    • Design for complex scenarios involving trust, compliance, and human-in-the-loop decision making.
    • Rapidly test and refine patterns based on real user interactions and feedback loops.
    • Partner with design and product to run experiments on interaction strategies, autonomy levels, and system behaviors.
    • Continuously improve systems based on task success, user trust, and escalation patterns.
• Design For Trust, Safety, And Transparency.
  • Build patterns that make AI behavior explainable, predictable, and controllable.
  • Define how and when AI should ask, confirm, defer, or act.
  • Address bias, privacy, and compliance constraints within HCM contexts.

Requirements

• 7+ years of experience designing conversational or AI-driven systems, with strength in structured content or interaction models.
• Demonstrated ability to translate ambiguous problems into scalable systems or frameworks.
• Portfolio showing end-to-end work, including systems thinking and shipped outcomes.
• Comfort working with structured data, schemas, or content models.

Qualifications

• Basic Qualifications:
  • Experience working with LLM-powered or agentic systems.
  • Familiarity with tools such as Dialogflow, Rasa, Voiceflow, or similar.
  • Experience collaborating closely with engineering on system implementation.
  • Background in HCI, linguistics, UX, or related fields.
• Preferred Qualifications:
  • Experience working with LLM-powered or agentic systems.
  • Familiarity with tools such as Dialogflow, Rasa, Voiceflow, or similar.
  • Experience collaborating closely with engineering on system implementation.
  • Background in HCI, linguistics, UX, or related fields.

Benefits

The actual base pay offered may vary depending on skills, experience, job-related knowledge and work location. In addition to base pay, employees may be eligible to participate in a performance-based bonus plan and to receive restricted stock unit awards as part of total compensation.

Pay

The pay range for this position is $129,500 to $186,100.

Schedule

N/A

Skills

• Systems thinking
• Deep curiosity and a hands-on obsession with AI tools and behaviors
• Ability to balance speed, quality, and responsibility in high-stakes domains

Benefits

UKG is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, disability, religion, sex, age, national origin, veteran status, genetic information, and other legally protected categories. View The EEO Know Your Rights poster UKG participates in E-Verify. View the E-Verify posters here. It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. Disability Accommodation in the Application and Interview Process For individuals with disabilities that need additional assistance at any point in the application and interview process, please email UKGCareers@ukg.com. Learn more about UKG’s benefits and rewards at https://www.ukg.com/about-us/careers/benefits.