Lead Conversational Designer - Agentic Experiences

About the role

Bryte AI is UKG’s next-generation agentic platform that transforms static workflows into adaptive, AI-mediated experiences for managers and employees. We are building systems that don’t just respond, but interpret intent, negotiate outcomes, and take action within the constraints of trust, transparency, and compliance.

Responsibilities

• Build & Evolve AI Behavior Systems.
  • Design and refine conversation response patterns that govern how AI agents interpret, respond, and act.
  • Develop and extend ontologies and structured content systems that enable scalable, consistent AI behavior.
  • Translate brand voice, policy, and UX principles into machine-interpretable frameworks.
  • Ship Agentic Experiences
    • Define how agents operate across a spectrum of autonomy from suggesting, confirming to acting on the user's behalf.
    • Design for complex scenarios involving trust, compliance, and human-in-the-loop decision making.
    • Rapidly iterate and refine patterns based on real user interactions and feedback loops.
    • Partner with design and product to run experiments on interaction strategies, autonomy levels, and system behaviors.
    • Continuously improve systems based on task success, user trust, and escalation patterns.
• Design For Trust, Safety, And Transparency
  • Build patterns that make AI behavior explainable, predictable, and controllable.
  • Define how and when AI should ask, confirm, defer, or act.
  • Address bias, privacy, and compliance constraints within HCM contexts.

Requirements

• 7+ years of experience designing conversational or AI-driven systems, with strength in structured content or interaction models.
• Demonstrated ability to translate ambiguous problems into scalable systems or frameworks.
• Portfolio showing end-to-end work, including systems thinking and shipped outcomes.
• Comfort working with structured data, schemas, or content models.

Qualifications

• Experience working with LLM-powered or agentic systems.
• Familiarity with tools such as Dialogflow, Rasa, Voiceflow, or similar.
• Experience collaborating closely with engineering on system implementation.
• Background in HCI, linguistics, UX, or related fields.

Skills

• Systems thinking.
• Ability to turn complexity into structure.
• Deep curiosity and hands-on obsession with AI tools and behaviors.
• Thrive in undefined, rapidly evolving spaces.
• Balance speed, quality, and responsibility in high-stakes domains.

Benefits

• The pay range for this position is $129,500 to $186,100.
• Employees may be eligible to participate in a performance-based bonus plan and to receive restricted stock unit awards as part of total compensation.
• Learn more about UKG’s benefits and rewards at https://www.ukg.com/about-us/careers/benefits.