Lead Concierge (The Lora)

Job Overview

The Lead Concierge is a key member of the property management team, providing supervision of the Concierge team and developing and overseeing any community activities, including participatory and spectator events. This individual will build and foster professional relationships with residents. The Lead Concierge works independently and with minimal oversight, providing direction to the Concierge department while supporting the on-site management office with a variety of administrative initiatives.

Responsibilities

• Helps to manage the Guest Suite and Common area reservations.
• Suggest and update community policies and procedures.
• Collect forms, deposits, fees, insurance requirements, etc., for each.
• Work with and respond to both resident and Board of Director goals as they relate to the amenity rooms and community involvement/engagement.
• Attend committee, staff and other meetings as required.
• Provide training of all new-hire Concierge and supervision of the Concierge team.
• Keep track of activity logs for shift, incident reports for the Manager’s review.
• Provide training for all new hires assigned to property when applicable.
• Cook up and review weekly schedule and review any/all vacation and day off requests to Manager for approval in advance.
• Demonstrate excellent customer service, communication and time management skills.
• Provide concierge services to residents including but not limited to: dry cleaning and package delivery.
• Respond to emergency situations in a timely and efficient manner.
• Maintain logs, records and forms.
• Resolve and follow-up on all complaints/issues.
• Follow safety procedures and maintains a safe work environment.
• Help Manager with any special requests, i.e. administrative work, mailings, etc.
• Aid in administrative tasks both in the Front and Back of House as requested.
• May be assigned other duties by management.

Qualifications

• The qualified candidate will be enthusiastic, energetic and outgoing with a background in recreation, and/or social event planning.
• Excellent communication skills, including verbal, written and platform speaking are a requirement.
• Ability to interact and build relationships with adults of all ages.
• Strong working knowledge of customer service principles and practices.
• Customer relationship-development and client retention experience a plus.
• Must be friendly, courteous, service-oriented, and enjoy working with a variety of people.
• Must possess strong organization skills with the ability to effectively manage multiple and competing priorities.
• Must be able to work independently with minimal supervision.
• Solid time management skills required.
• Highly organized and possesses excellent communication skills, including verbal, written and platform speaking.
• Minimum 5 years- experience in program development including assessing, designing and implementing vocational, emotional, social, physical, and intellectual programs.
• Experience/Knowledge: Two (2) to three (3) years of high-end/luxury hospitality or property management experience preferred.
• Computer literacy: Proficient use of Microsoft Office, basic command of information system hardware/software is preferred.