Lead Community Service Specialist (Community Service Specialist), University Police

About the Role

Under supervision of the Parking Manager, the Community Service Specialist II serves as the Lead and main support for the field enforcement team. This uniformed non-sworn position provides day-to-day work direction to Community Service Specialist I's, overseeing enforcement of parking rules and regulations, event logistics, traffic control, public safety aids to the Police Department, shift scheduling, and training. The incumbent collaborates with the Events/Equipment Specialist and other campus partners on large departmental projects, including campus event coordination (e.g., commencement, campus closures, construction) and analytical tasks such as recommending procedures, auditing citation processes, and policy research.

Responsibilities

Lead and Operational Coordination

• Lead and coordinate daily operations of Community Service Specialists by drafting work schedules, staffing plans, and shift rotations; implementing management-approved assignments; monitoring field activities and work quality; coaching staff; and resolving routine operational issues.
• Coordinate with Palm Desert Campus management to ensure continuity of operations, including shift-to-shift information sharing, operational updates, and consistent enforcement practices.
• Collaborate with the Events Analyst, Equipment Specialist, University Police, and campus partners to develop and implement operational plans for campus events, construction projects, utility outages, and other activities.
• Manage the acquisition, distribution, and accountability of uniforms, equipment, and operational supplies.
• Conduct monthly audits of parking citations, voids, and appeals to ensure compliance with California Vehicle Code, CSU regulations, and departmental procedures; recommend corrective actions as needed.
• Develop, coordinate, and deliver onboarding and field training programs for Community Service Specialists and Officers, including evaluating trainee progress and maintaining training materials.

Program Administration

• Conduct first-level administrative reviews of parking citation appeals by evaluating evidence, applicable laws, and departmental procedures to determine citation validity.
• Coordinate and facilitate second-level administrative hearings; represent the University during third-level Superior Court hearings by preparing case files and presenting evidence.
• Maintain and administer the Bicycle Patrol Program and Field Training Manual, including coordinating certifications and monitoring employee participation.
• Conduct operational research to develop recommendations for improving parking enforcement, business processes, equipment, and facilities.
• Coordinate with campus partners and vendors to resolve operational issues, support parking facility improvements, and troubleshoot License Plate Recognition (LPR) technology.
• Support Emergency Operations Center (EOC) activations by coordinating field personnel and implementing emergency response activities.

Field Operations and Parking Enforcement

• Patrol campus on foot, bicycle, and vehicle to enforce parking regulations, deter criminal activity, identify safety hazards, and issue citations in accordance with California Vehicle Code and university policies.
• Coordinate traffic and pedestrian control during peak periods, campus events, emergencies, and construction activities.
• Provide parking information and customer assistance, including interpreting regulations, assisting motorists, and resolving routine concerns.
• Inspect departmental vehicles, emergency telephones, exterior lighting, parking facilities, and traffic control equipment; document deficiencies and coordinate corrective action.
• Conduct parking occupancy surveys and operational inspections to support planning and enforcement deployment.
• Apply and remove vehicle immobilization devices and assist with parking permit dispenser cash collections as assigned.
• Serve as the departmental subject matter expert on California Vehicle Code, CSU parking regulations, and university enforcement procedures.

Clerical and Administrative Support

• Assist with general office duties, including filing, report writing, and answering phones as needed.
• Attend scheduled meetings and training assigned by the Manager or Director.
• Perform other classification-related duties as assigned by the Parking Manager or Director.

Requirements

• High School diploma or equivalent and 2 years of related experience.
• Thorough knowledge of procedures and regulations related to parking, traffic control, security, and/or public safety.
• Familiarity with the California Penal Code.
• Ability to read and interpret laws, rules, and regulations.
• Working knowledge of police department radio codes and equipment.
• Ability to use automated and computerized public safety systems and databases.
• Ability to plan and schedule unit work and provide lead work direction to others.
• Ability to make effective decisions and judgments in emergency situations.
• Ability to analyze operational issues and recommend procedural changes.
• Ability to establish and maintain cooperative working relationships with the campus community, public, and law enforcement agencies.
• Strong communication skills for conveying directions, conducting training, and writing reports.

Preferred Qualifications

• Bachelor’s degree and minimum 3 years’ work experience in the parking industry or security and special events management, with 1 year of supervisory experience and a California Driver’s License.
• OR High school diploma and 5 years of related experience in the parking industry or security and special events management, with 1 year of supervisory experience and a California Driver’s License.

Special Conditions

• Successful completion of a background check, physical and psychological exam, and/or ability to attend Police Officers Standards & Training (P.O.S.T.) programs related to public safety support.
• May require driving department pickup trucks.

Pay

Anticipated hiring range: $3,930 per month (Step 4) for qualified candidates. Classification hiring range: $3,703 (Step 1) - $5,395 (Step 20) per month.

Benefits

• Comprehensive benefit package including medical, dental, and vision plans.
• Membership in the California Public Employees Retirement System (CalPERS).
• Sick and vacation time, plus 15 paid holidays per year.
• Eligibility to participate in the fee waiver education program.

Schedule

• Academic Year: Monday through Friday (8:00 AM – 5:00 PM), with some evenings and weekends.
• Summer: Monday through Thursday (7:00 AM – 5:30 PM), with some evenings and weekends.