Lead Community Health Worker

About the role

The Lead Community Health Worker (CHW) advances health equity by addressing Social Determinants of Health (SDoH) and supporting improved outcomes for Fenway Health’s diverse patient population. Working in close partnership with medical providers, care teams, and community organizations, this role helps drive whole-person, integrated care.

Responsibilities

• Care Coordination: Supports the Nurse Care Coordinators with care coordination requests. Assists patients with completion of paperwork. Provides patients with updated and accurate information regarding care coordination services.
• Client Support: Actively build good working relationships with clients and colleagues. Assists patients with applications for enrollment in programs as needed. Document in EHR for each patient interaction.
• Administrative Tasks: Assist with outgoing phone calls to community resources, distribute program materials to clients via mail, convey the purposes and services of a program to the patient population, and help patients understand care plans and instructions.
• Communication and Coordination: Facilitate communication and coordinate services between providers. Motivate patients to be active, engaged participants in their health. Build and maintain positive working relationships with the clients, providers, nurse case managers, agency representatives, supervisors, and office staff.
• Resource Development: Develops and maintains resource listings appropriate for Fenway Health patients. Works with Medicaid, Medicare, Welfare, Social Security, housing, educational, day care and other institutions to assist clients.
• Training and Supervision: Provides training, supervision, and support to assigned students/interns and CHW staff members following Fenway policies and procedures. Collaborates with supervisor to develop/maintain a comprehensive program orientation for CHW team members.

Requirements

• Bachelor’s Degree
• Minimum of 2 years of experience as a Community Health Worker
• Demonstrated ability to work respectfully and effectively with individuals from a wide range of backgrounds, perspectives, and life experiences

Qualifications

• Experience working with an ethnically, culturally and racially diverse work staff
• Prior case management experience in a medical setting and experience working with people who are living with HIV
• Bilingual in Spanish (preferred)