Lead CNA Concierge

Lead CNA / Concierge We are looking for an outgoing, organized, and compassionate Lead CNA / Concierge to own the new resident experience from arrival through their first weeks in our facility. What You'll Do Monitor upcoming admissions and ensure rooms are ready before arrivalGreet new residents and families and help get them settledObtain admission weights and vital signsUnpack/organize belongings and complete inventory sheetsComplete Admission Agreement PacketsPerform admission "tuck-ins" and ensure residents are comfortableComplete resident check-ins at 24, 48 & 72 hours, then weeklyIdentify concerns and communicate them quickly to the appropriate departmentProvide facility tours to prospective residents and familiesAssist Social Services with resident needs and miscellaneous tasks What We're Looking For Current CNA certificationExcellent customer service and communication skillsOrganized, dependable, and comfortable working independentlyWorking knowledge of insurance related to skilled nursing stays, including Medicare/managed care and skilled coverageBasic understanding of Long-Term Care Medicaid, eligibility/process, and the difference between skilled and long-term care coverageComfortable communicating with residents and families about general insurance/admission questions and knowing when to escalate questions to Business Office or leadershipSomeone who is proactive, personable, and genuinely enjoys making residents feel welcome The goal is simple: Every new resident should feel like we were expecting them, their room was ready for them, and they have someone checking in to make sure their transition goes smoothly.