Lead Clubhouse Support Specialist
for section headings like About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. But we must only include sections when posting has real specific content. We need to map content to these headings.
We have:
- Company Description: could be "About the role"? Actually "About the role" maybe not; but we could use "About the organization" but not in list. The allowed headings are limited to those listed: About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. We must use those headings only if content exists.
We have responsibilities: Duties And Responsibilities, Primary Responsibilities/Function. So we can have a Responsibilities section.
We have requirements: Minimum Requirements. Could be Requirements section.
We have qualifications: maybe "Preferred qualifications" like Bachelor's degree preferred, certification preferred, Spanish fluency preferred. Could be Qualifications section.
We have skills: maybe "Skills" like communication, organizational, time management, computer proficiency, etc.
We have Benefits: not mentioned. No benefits described. So we should NOT include Benefits.
Pay: not mentioned. So no Pay.
Schedule: not mentioned. So no Schedule.
Thus we will include sections: About the role? Could we use About the role for Company Description/Program Description? The instruction: "Use for section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule)." It says e.g., meaning these are examples; we can use those headings. It doesn't forbid other headings? It says use for section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule). Likely they expect us to use those headings only. But we could also use other headings? Safer to stick to those.
We have company description and program description; could fit under "About the role"? Not exactly but maybe we can treat as "About the role" describing the role and organization. Or we could omit About the role if not directly about role. However we have substantive content about the organization and program; we could put that under "About the role" as a brief description.
Alternatively we could not include About the role and just start with Responsibilities etc. The instruction: "Prefer a few substantive sections over many thin ones." So we could combine company description and program description into a brief paragraph under About the role.
Let's craft:
About the role
for section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule). Likely they expect us to use those headings only. But we could also use other headings? Safer to stick to those.
We have company description and program description; could fit under "About the role"? Not exactly but maybe we can treat as "About the role" describing the role and organization. Or we could omit About the role if not directly about role. However we have substantive content about the organization and program; we could put that under "About the role" as a brief description.
Alternatively we could not include About the role and just start with Responsibilities etc. The instruction: "Prefer a few substantive sections over many thin ones." So we could combine company description and program description into a brief paragraph under About the role.
Let's craft:
About the role
NAMI San Diego & Imperial Counties is a nonprofit providing free education, support services, and advocacy for those affected by mental health conditions. The NAMI SD/IC Clubhouses operate under the Clubhouse International Evidence Based Model for psychosocial rehabilitation, empowering adults/older adults (18+) with serious mental illness to live vocationally meaningful and socially satisfying lives. Members and staff collaborate in a supportive Clubhouse setting to run all aspects of the organization.
Then Responsibilities: combine Primary Responsibilities/Function and Duties And Responsibilities. We'll list as- ... each duty. We need to preserve all substantive information; not invent or summarize away detail. Must not omit details. So we need to include each duty bullet as separate
- . There are many duties; we need to capture them all.
Let's extract duties from the text:
From Primary Responsibilities/Function:
- support day-to-day functioning of the clubhouse, building trusting relationships and working side-by-side with members and staff to create a community culture of opportunity and inclusion.
- engage members in Clubhouse activities of their choosing and promote the work-ordered day structure.
- help members connect with employment, educational, vocational, social, wellness, and/or housing within the community.
- provide transportation using a company vehicle.
- participate in Clubhouse social events, where evening, weekend, and holiday coverage will occasionally be required.
- provide training and coverage on transitional employment job placements and contribute to job development.
- acquire and retain Medi-Cal Peer Support Specialist or Community Health Worker Certification and complete Medi-Cal billing documentation.
- may be required to attend an out-of-state, two-week comprehensive training on the Clubhouse International Model.
- must have excellent organizational and time management skills and be able to effectively communicate with all stakeholders.
- works onsite at the Clubhouse and may travel in the community for clubhouse activities, networking, and outreach events.
From Duties And Responsibilities:
- Provides training and support to staff regarding all aspects of Clubhouse International Standards.
- Serves as direct point of contact for assigned clubhouse.
- Support a Work-Ordered Day structure, where members and staff work side-by-side to perform all duties of the Clubhouse.
- Engage members' participation in Clubhouse work and opportunities, including reception work, food preparation, newsletter production, job development, snack-bar sales, data entry, and more.
- Support job development efforts and utilize the IPS model for supported employment to assist members with obtaining competitive employment and ongoing education.
- Manage multiple projects and diverse personalities (members and staff), while maintaining a positive and energetic attitude throughout the workday.
- Identify and reinforce member strengths and assess for appropriate support.
- Model a strong dedication to recovery and be willing to share lived experience regarding behavioral health and system navigation if applicable and appropriate.
- Provide on-site training, assistance, and coverage for members on Transitional Employment Placements within the community.
- Participate in Clubhouse evening, weekend, and holiday events, and model positive relationship building.
- Promote self-sufficiency by assisting member to access community resources, including behavioral and physical health care, education, self-help and advocacy, transit, benefits, housing, money management, cultural, faith based, leisure and recreation opportunities.
- Assist in enrolling individuals in NAMI SD/IC Clubhouse and, within 30 days, assist them to identify employment, educational, vocational, social, wellness, and/or housing goals, and update member file minimum every six months.
- Track and document data for entry in electric health record for Medi-Cal billing.
- If not already completed, obtain Medi-Cal Peer Support Specialist or Community Health Worker Certification within 90 days of hire and retain certification throughout course of employment.
- Complete all trainings in a timely manner as required by NAMI SD/IC in accordance with program contract and organization policy, including trauma-informed care, recovery language, de-escalation, and motivational interviewing. This may include an out-of-state, two-week comprehensive training on the Clubhouse International Model.
- Other duties as assigned.
Also Accountability: Reports to the Associate Director for Clubhouses.
Physical Demands: short periods sitting at a desk and working on a computer; prolonged periods of standing, walking, bending, and stooping; must be able to lift up to 15 pounds at times.
Minimum Requirements:
- 1 year experience in a leadership or managerial role.
- High School Diploma or GED required.
- Bachelor's Degree in mental health, human resource field, or other related degree, preferred.
- Self-identified as having lived experience with behavioral health recovery, either as a consumer of these services or as the parent, caregiver or family member of a consumer.
- Professional or personal experience working with individuals with SMI (Serious Mental Illness).
- Must have a satisfactory driving record and current/active driver's license.
- Must be willing and able to drive a company vehicle (mini-van and/or sedan) with passengers during work hours.
- Able to communicate effectively, verbally and in writing.
- Demonstrated experience creating and supporting a welcoming and inclusive environment for program participants and staff.
- Proficiency with computer software (Microsoft Office, Word, Excel) and web navigation.
- Demonstrated ability to maintain confidentiality.
- Reliable and consistent attendance.
- Certification as a Medi-Cal Peer Support Specialist or Community Health worker prior to hire preferred, or ability to obtain within 90 days of hire.
- Fluency in Spanish or other SD County threshold language preferred.
- Background check required after contingent offer.
We need to map these to sections: Responsibilities, Requirements, Qualifications, Skills.
We could put:
Responsibilities: all duties (including primary responsibilities and duties list). Could be long but okay.
Requirements: mandatory requirements (must have). Could include: 1 year leadership experience, HS diploma/GED, satisfactory driving record, current driver's license, willing to drive company vehicle, ability to communicate effectively, demonstrated experience creating welcoming environment, proficiency with MS Office, ability to maintain confidentiality, reliable attendance, background check.
Qualifications: preferred qualifications: Bachelor's degree preferred, lived experience preferred, professional/personal experience with SMI preferred, certification preferred, Spanish fluency preferred.
Skills: maybe skills like organizational and time management, communication, etc. But we already have communication in requirements. Could separate: Skills: organizational and time management, communication, etc.
But we must not repeat content. We need to preserve all info; we can allocate each piece to a section, ensuring no duplication.
Let's design:
Section About the role: company description + program description.
Section Responsibilities: list of duties (both primary responsibilities and duties list). We'll combine.
Section Requirements: mandatory items (must have). We'll list those that are required (not preferred). Must include: 1 year leadership experience, HS diploma/GED, satisfactory driving record, current/active driver's license, willing to drive company vehicle, ability to communicate effectively verbally and in writing, demonstrated experience creating welcoming environment, proficiency with MS Office and web navigation, ability to maintain confidentiality, reliable and consistent attendance, background check (post-offer). Also maybe "must be able to lift up to 15 pounds" is physical demand, not requirement but could be in Physical Demands but we don't have that heading. Could we include physical demands under Responsibilities? Not appropriate. Could we add a separate section? Not allowed headings. Maybe we can include physical demands in Responsibilities? Not ideal but we could add a bullet under Responsibilities about physical demands? However the instruction says to use those headings only; but we could still include a
about physical demands under Responsibilities? Might be okay. But we have Physical Demands details; we need to preserve all substantive info. If we don't have a heading for it, we could incorporate into Responsibilities or Requirements as a note. Probably better to add a short
under Responsibilities about physical demands? But that may misrepresent. Alternatively we could create a section "Requirements" and include physical demands there as part of requirements (since they are job requirements). That seems okay. Qualifications: preferred items: Bachelor's degree preferred, self-identified lived experience preferred, professional/personal experience with SMI preferred, certification as Medi-Cal Peer Support Specialist or Community Health Worker preferred (or ability to obtain within 90 days), fluency in Spanish or other SD County threshold language preferred. Skills: maybe we can list skills like organizational and time management, communication, etc. But communication already in requirements; we could still list under Skills but that would duplicate. Better to not duplicate. Perhaps we can put organizational and time management under Skills, and communication under Skills as well, but then we would duplicate communication. Could we move communication to Skills and not include in Requirements? But communication is a requirement (able to communicate effectively). It's both a requirement and a skill. We could decide to put it under Skills and not repeat in Requirements. However the requirement list includes "Able to communicate effectively, verbally and in writing." That's a requirement. If we put it only under Skills, we might be omitting it from Requirements, which would lose that requirement info. But we could still include it in Requirements as a brief statement and also under Skills? That duplicates. The instruction says "Preserve ALL substantive information; do NOT invent or summarize away detail." Duplication is not prohibited but might be considered redundant. Safer to avoid duplication; we can include communication under Requirements and not under Skills. Then Skills could include organizational and time management, maybe also "demonstrated ability to maintain confidentiality" (but that's also requirement). Hmm. Maybe we can skip Skills section entirely if we don't have distinct skill