Lead Cloud Delivery Specialist

Client Transformation & Technical Leadership

Lead complex client transformations, including legacy modernization and on-prem-to-cloud migrations.

Serve as a key escalation point for multi-domain technical issues within cloud delivery engagements.

Ensure environment readiness across development, test, and production.

Identify and manage delivery risks, escalating as needed and driving mitigation plans.

Delivery Execution & Collaboration

Partner with client and internal stakeholders to align on scope, priorities, and success criteria.

Execute delivery plans while balancing immediate client needs with long-term platform health.

Collaborate closely with cross-functional teams to ensure smooth delivery and issue resolution.

Issue Resolution & Operational Excellence

Drive resolution of high-severity issues by coordinating with engineering, product, support, and cloud operations teams.

Ensure timely diagnosis, recovery, and clear communication during incidents.

Use monitoring and diagnostic tools (e.g., PDC) to identify recurring issues and support reliability improvements.

Process, Quality & Continuous Improvement

Apply established best practices, patterns, and standards for cloud delivery engagements.

Contribute to improvements in delivery processes, tooling, and engagement models.

Capture client feedback and share insights with Product and Engineering.

Mentor and support Cloud Delivery Specialists, helping build technical depth and delivery consistency.

Who You Are

You are an experienced cloud delivery professional with strong technical skills and a client-centric mindset. You communicate clearly, operate effectively in complex environments, and take ownership of outcomes. You bring sound judgment, collaborative instincts, and a commitment to quality delivery and client success.

What You've Accomplished

• Required Experience & Qualifications
• Core Capabilities
• Preferred Technical Expertise

Pega Offers You

• Gartner Analyst acclaimed technology leadership across our categories of products
• Continuous learning and development opportunities
• An innovative, inclusive, agile, flexible, and fun work environment
• Competitive global benefits program inclusive of pay + bonus incentive, employee equity in the company

Additional Information

• Base salary range for this role is 122,900 - 187,200 USD annually.
• This role may also be eligible for annual bonus OR commission, as well as benefits and other incentives.
• The final compensation will be determined during the offer process based on the candidate's education, experience, skills, and qualifications, as well as market conditions and may vary from the posted range.
• We will share an information on benefits, bonus/commission, and other pay components for this role at the relevant recruitment stage.