Lead, Client Success

About the role

This role is ideal for a media professional looking to bridge the gap between strategy and execution, directly influencing Epsilon's growth by ensuring delivery excellence and operational health for key retail accounts.

Responsibilities

• Work on innovative, data-driven media campaigns leveraging Epsilon’s identity platform.
• Influence Epsilon’s growth by ensuring delivery excellence and operational health for key retail accounts.
• Translate complex performance metrics into actionable client recommendations.
• Build and maintain high-value relationships through consistent operational excellence and practical support.
• Collaborate with cross-functional teams to coordinate workstreams across analytics, creative, and technical teams.

Qualifications

• Bachelor’s Degree from a four-year college or university.
• 5+ years of experience in digital marketing, media, analytics, or client success.
• Strong client service approach with a proven ability to manage collaborators and deliver compelling presentations.
• Exceptional organizational skills with the ability to prioritize multiple tasks and meet deadlines in a fast-paced environment.
• Comfort working with performance data to monitor campaign health and identify trends.

Why You Might Stand Out

• Direct experience within the digital media landscape, specifically with platform-based execution.
• A proactive approach to identifying and addressing issues early.
• A history of building strong internal partnerships to drive collective delivery excellence.