Lead Client Services Ops - Majors

About the role

The Team Lead (Customer Service Supervisor) role is within Paylocity's Operations department. This is a 100% in-office role based at our Schaumburg, IL location. The primary responsibility is to provide operational initiative, guidance, and support across a Client Services Team of Account Managers, ensuring outstanding client satisfaction.

Responsibilities

• Maintain and monitor team performance (quantitative and qualitative)
• Provide ongoing learning opportunities that continually share and build knowledge
• Work directly with clients on escalated issues
• Identify and facilitate process improvements
• Cook up and coordinate work across the team, including workload management and client assignments

Requirements

• Bachelor’s Degree required
• 2 years payroll, finance, or spend management with client services or support experience
• Successful experience in escalations and at-risk client retention efforts
• Project Management experience
• Proficient in SQL, MS Access or Excel
• Operations experience

Qualifications

• Preferred 1+ years supervisory experience
• HRIS experience
• Experience leading training initiatives
• Experience using reporting and metrics as a key part of the job

Skills

• Dependability/Proactive follow-up
• Problem solving
• Communication
• Guidance
• Influence
• Client focus
• Metrics, reporting and analysis
• Performance management
• Operational tools & processes
• Workload coordination & assessment

Benefits

Paylocity is an equal-opportunity employer. Paylocity is committed to the full inclusion of all individuals. We recruit, train, compensate, and promote regardless of race, religion, color, national origin, sex, disability, age, veteran status, and other protected status as required by applicable law. At Paylocity, we believe diversity makes us better. We embrace and encourage our employees’ differences in age, culture, ethnicity, family or marital status, gender identity or expression, language, national origin, physical and mental ability, political affiliation, race, religion or spiritual belief, sexual orientation, socio-economic status, veteran status, and other characteristics that make our employees unique. We actively cultivate these differences through our employee resource groups (ERGs), employee experiences, perspectives, talents, and approaches to drive innovation in the software and services we provide our customers. We comply with federal and state disability laws and make reasonable accommodations for applicants and employees with disabilities. To request reasonable accommodation in the job application or interview process, please contact accessibility@paylocity.com. This email address is exclusively designated for such requests, aligning with federal and state disability laws. Please do not send resumes to this email address, as they will be removed. The pay range for this position is $82,000-$87,000; however, base pay offered may vary depending on job-related knowledge, skills, and experience. This position is eligible for an annual bonus and restricted stock unit grant based on individual performance in addition to a full range of benefits outlined here. This information is provided per the relevant state and local pay transparency laws for the location in which this position will be performed. Base pay information is based on market location. Applicants should apply via www.paylocity.com/careers.