Lead, Clerical - Monroe NC

Key Responsibilities

• Supervise and lead front desk staff to deliver exceptional patient service and support daily operations
• Manage patient registration processes, including accurate insurance verification and data entry
• Cook up appointment scheduling to optimize provider time and minimize patient wait times
• Address patient inquiries professionally and resolve issues promptly
• Aid in training and mentoring team members, promoting adherence to practice policies and procedures
• Maintain communication with the Practice Manager regarding operational updates and staff performance
• Ensure compliance with confidentiality standards and maintain patient privacy
• Participate in process improvement initiatives to enhance patient access and office efficiency

Requirements

• A high school diploma or GED, with an associate's degree or higher preferred
• At least 2 years of clerical or administrative experience in a healthcare setting, preferably dermatology
• Proven experience leading or supervising clerical or front office teams
• Strong organizational, communication, and interpersonal skills
• Ability to handle confidential patient information with discretion and integrity
• Proficiency with practice management and electronic medical record systems is a plus

Benefits

• Competitive Pay
• Comprehensive Health Coverage
• Generous 401(k) Plan
• Paid Time Off (PTO)
• Company-Paid Life Insurance
• Disability Protection
• Exclusive Employee Discounts
• Referral Bonus Program