Lead Claims Advocate

About the role

The Lead Claims Advocate manages complex and high-severity specialty claims for management liability, cyber, and professional liability. Serves as a subject matter expert, ensuring accurate handling and resolution of specialty claims while supporting best practices across the team.

Responsibilities

• Lead the handling of complex and high-severity claims involving:
  • Directors & Officers (D&O) Liability
  • Employment Practices Liability (EPL)
  • Fiduciary Liability
  • Crime/Fidelity
  • Professional Liability / Errors & Omissions (E&O)
  • Cyber
• Review claim notices, demand letters, subpoenas, regulatory investigations, and lawsuits to identify potential insurance coverage.
• Report new matters under all applicable policies and assist clients with preservation of insurance rights.
• Develop and execute claim strategies designed to maximize policyholder recovery.
• Coordinate and manage communications among clients, insurers, defense counsel, coverage counsel, forensic firms, and other claim stakeholders.
• Monitor insurer investigations, coverage positions, and claim handling activities to ensure timely and fair claim resolution.
• Negotiate coverage disputes, defense cost advancements, settlements, and allocation issues with insurers.
• Analyze policy language, endorsements, exclusions, and program structures to identify coverage opportunities and potential gaps.
• Provide technical coverage analysis and guidance regarding management liability, professional liability, and cyber insurance policies.
• Support policy placement teams by identifying claim trends and recommending enhancements to policy language and program structure.
• Serve as a primary claims contact for assigned clients and broker teams.
• Build and maintain trusted relationships with risk managers, general counsel, executives, finance leaders, and other client stakeholders.
• Conduct claim reviews, stewardship meetings, and claim trend analyses for clients.
• Provide proactive updates regarding claim developments, emerging exposures, and market trends.
• Support new business opportunities by participating in client presentations, RFP responses, and prospect meetings.

Requirements

• Bachelor’s degree required; insurance certification preferred (e.g., CPCU, AIC).
• JD preferred.
• 5–10 years of specialty claims handling experience.
• Strong coverage interpretation and litigation management skills.
• Strong knowledge of D&O, EPL, Fiduciary, Crime, E&O, and Cyber insurance products.
• Strong client-facing and relationship management abilities.
• Excellent analytical and communication skills.