Lead Certified Medical Assistant (Multi-Specialty Surgical Clinic) - 40 hours, days

About the role

Everyone is a caregiver at UMass Memorial Health – regardless of their title or responsibilities. This position supports office/clinic functions under the direction of licensed clinicians.

Responsibilities

• Distributes and monitors the flow of work for an assigned group of employees.
• Provides training and technical assistance to employees within the assigned work area.
• Affords recommendations to manager for the most efficient utilization of assigned personnel.
• Assists in the care of patients, including distributing and monitoring the flow of work, providing training, and assisting in the care of patients.
• Performs clerical duties such as typing, filing, scheduling appointments, generating letters, and form preparation.
• Collaborates with insurers to verify coverage, eligibility, and coverage, prior authorizations for procedures, medications, and tests as needed.
• Processes prescription and refills as directed per procedure.
• Collects co-payments from patients for visits and maintains records.

Qualifications

• Licenses/Certifications/Education: High School Diploma or equivalent. Current Basic Life Support (BLS) or Heart Saver (HS) certification from the American Heart Association. Medical Assistant credential, approved by the Massachusetts Department of Health (ARMA, NHA, etc.). Must obtain Yellow Belt certification within 1 year from date of hire/transfer.
• Experience/Skills: Previous experience working in a medical physician office or ambulatory care clinic setting in a hospital. Medical terminology and computer skills. Must be able to read, write, and communicate in English in a clear and concise manner. Strong interpersonal relationship building skills to gather information from individuals that create a collaborative work environment. Problem-solving abilities for routine situations and comfort requesting assistance from identified resources when needed. Must be able to remain calm when under stress or in emergency situations. Demonstrates sensitivity and responsiveness to patients’ needs by acting as a source of information and approaches all interactions with the intention of building positive rapport and relationships.