Lead Certified Medical Assistant - ENT - Physician Practice

About the role

The Lead Certified Medical Assistant (Lead CMA) is responsible for coordinating the clinical flow, the interaction of all certified medical assistant (MA) staff, and daily functions. Ensures all MAs provide quality medical treatment. Promotes a positive work environment to align with departmental and organizational goals.

Responsibilities

• Performs all duties of the Medical Assistant (see job description).
• Schedules all medical assistant and clerical staff in order to achieve optimum patient/customer service, to expedite work flow collaborating with clerical coordinator to ensure full office/clinical functioning.
• Covers all daily front end functions such as but not limited to scheduling, registration, verification of benefits, and authorizations for testing and procedures.
• Makes recommendation to correct Quality Assurance problems and ensures employees are providing quality clinical care to patients.
• Aids in training of medical assistant staff on related services. Ensure medical assistants can perform the specialized testing required for quality patient care. These include but are not limited to A1C testing, blood glucose monitor downloading and all other required point of care testing.
• Aids in staff proficiency and competency assessment in performing these tests on an ongoing basis. Informs management if additional education is needed, and provides feedback to nurse coordinator/manager on staff proficiency on an ongoing basis.
• Orients MA staff in the use of current and future monitoring equipment and equipment upgrades.
• Ensures that the equipment is in working order, maintained properly and logbooks are up to date including calibration of equipment used for daily functioning of each clinic. Places proper work orders to correct any identified issues and teaches staff on this process so all are empowered to care for the work areas to ensure proper patient care. Delegates as necessary to share responsibilities and knowledge.
• Ensures departmental policies and procedures are followed.
• Coordinates the unit statistical data collection, reviews results, and makes recommendations for improvement based on the analysis.
• Consults with the nurse coordinator/manager in response to patient and physician complaints, following through to resolution.
• Participates in the budget process in collaboration with the nurse coordinator/manager. Monitors expenditures to ensure compliance with approved budget.
• Delegates responsibilities to MA staff in order to develop their potential and follows up on performance.
• Identifies the needs of the patient population served and modifies and delivers care that is specific to those needs (i.e. age, culture, language, hearing and/or visually impaired, etc.). This process includes communicating with the patient, family member and/or primary care giver at their level (developmental/age, educational, literacy, etc.).
• Adheres to the standards identified in the Medical Center's Organizational Competencies.

Qualifications

• High School diploma, general equivalency diploma (GED), and/or GED equivalent programs.
• Graduate of an accredited medical assistant program.
• Must be proficient with use of computer systems; possess excellent communication skills and the ability to function in a fast paced and challenging environment.
• 5 years experience in clinical environment.

Education, Knowledge, Skills and Abilities Preferred

• Bachelor's or Associate's degree from an accredited college.

Licenses and Certifications Required

• Certified Medical Assistant or National Certified Medical Assistant or Certified Registered Advanced Medical Assistant or Certified Registered Medical Assistant or Certified Clinical Medical Assistant or Registered Clinical Medical Assistant Specialist or Clinical Medical Assistant Certificate or Certified Clinical Administrative Medical Assistant or Nationally Registered Certified Medical Assistant
• AHA Basic Health Care Life Support HCP Certification.

Compensation

Minimum rate of $24.34 Hourly

Pay

Compensation for full-time and part-time (20+ hours/week) job positions, HMH offers a comprehensive benefits package, including health, dental, vision, paid leave, tuition reimbursement, and retirement benefits.

Schedule

ShiftDay

Benefits

HMH is committed to pay equity and transparency for our team members. The posted rate of pay in this job posting is a reasonable good faith estimate of the minimum base pay for this role at the time of posting in accordance with the New Jersey Pay Transparency Act and does not reflect the full value of our market-competitive total rewards package.

Equal Opportunity Employer

All qualified applicants will receive consideration for employment without regard to age, race, color, creed, religion, sex, sexual orientation, gender identity or expression, pregnancy, breastfeeding, genetic information, refusal to submit to a genetic test or make available to an employer the results of a genetic test, atypical hereditary cellular or blood trait, national origin, nationality, ancestry, disability, marital status, liability for military service, or status as a protected veteran.

Network

Hackensack Meridian Health (HMH) is a Mandatory Influenza Vaccination Facility

Awards

• US News & World Report 2025 - HUMC - #1 Hospital in NJ & #1 in NY Metro Area
• US News & World Report 2025 - Joseph M. Sanzari Children’s Hospital - #1 Children’s Hospital in NJ and #3 Children’s Specialties in the Nation
• US News & World Report 2025 - JSUMC - #5 Hospital in NJ
• US News & World Report 2025 - John Theurer Cancer Center at HUMC - Ranked Nationally
• US News & World Report 2025 - HUMC - Best Hospitals Honor Roll
• Becker’s Hospital Review 2025 - 7 HMH Institutions Named Among Becker’s Top 100
• Newsweek 2025 - Hackensack Meridian Health - America’s Greatest Workplaces for Mental Well-Being 2025
• Newsweek 2025 - Best Hospitals USA - HUMC - #59