Lead Cashier - Food & Nutrition Services

At Denver Health, purpose isn’t just something we believe in—it’s something we live every day, for life’s journey. Our values: Respect, Belonging, Accountability, Transparency.

About the role

Under general supervision, assists in supervising routine duties related to the Food and Nutrition Services coffee shop and retail café operations on the Denver Health Campus. Performs cashier functions including collecting cash, credit card receipts, and other forms of payment, balancing the cash register daily. Prepares and sells grab-and-go food, soups, paninis, and other menu items. Supports product inventory processes, ordering, and general cleaning and stocking. Provides exceptional customer service, brews coffee, and makes craft coffee beverages to brand specifications.

Responsibilities

• Organizes, directs, and coordinates functions and activities in the retail and production areas to ensure regulatory compliance.
• Plans, schedules, coordinates, and assigns work; establishes goals and priorities for staff.
• Monitors the preparation of food and beverages as required.
• Ensures standards of quality, hygiene, and efficiency are met throughout the food service operation.
• Transports hot foods, cold foods, and serveware to designated locations for preparation, service, and cleaning.
• Resolves problems encountered by employees and customers during operations.
• Alerts supervisor to problems and needs concerning equipment and supplies.
• Detects and reports spoiled or unattractive food and beverage, defective supplies and equipment, or other unusual conditions.
• Maintains and establishes departmental policies, procedures, objectives, quality assurance programs, and health and safety standards.
• Directs activities of one or more cashiers who assist in preparing and serving beverages.
• Functions as a team player in the department, knowing when to ask for assistance and being willing to assist others when requested.
• Receives cash and credit cards as payment from customers; ensures proper procedure for securing all monies into a safe for verification.
• Ensures cash is safeguarded and appropriately accounted for at all times; cash drawers should be in a safe, locked place when not in use.
• Ensures cash drawer amount is maintained at the established limit and counted and verified daily as part of balancing procedures.
• Verifies that sales information in reports is accurate, complete, and prepared timely.
• Verifies that all monies are in balance at the end of each business day.
• Brews regular and decaf coffee.
• Stocks and refreshes food and beverage coolers in the morning and throughout the day as needed.
• Maintains the espresso machine, blenders, beverage syrups, ice, and all beverage supplies (cups, lids, straws, etc.).
• Stocks condiment station (napkins, plastic silverware, ketchup, salt/pepper, etc.), chips, bottled beverages, and snack items.
• Prepares quality coffee, espresso, tea, and specialty beverages according to menu and set standards.
• Rotates and checks dates on all food items.
• Stocks pastry case with fresh pastries and donuts, ensuring quality of items.
• Records temperatures at opening and closing on refrigeration and freezer units; takes appropriate action if out of compliance.
• Prepares menu items to order following approved production guidelines and quality standards.
• Requisitions and restocks food items according to ordering schedule and par levels.
• Performs general cleaning daily, weekly, monthly, or as scheduled.

Requirements

• Less than 1 year of related customer service and cash handling experience.

Skills

• Knowledge of food safety techniques and HACCP guidelines.
• Knowledge of safety hazards and necessary safety precautions to establish a safe work environment.
• Skill in prioritizing and coordinating activities to ensure effective and efficient completion of work assignments.
• Skill in analyzing and resolving problems related to the work assignment.
• Skill in communicating and establishing effective working relationships with employees, organizations, and the public.

Pay

$21.21 - $28.63 per hour.

Benefits

• Paid time off starting at 28 days per year, inclusive of vacation, personal/sick, and 7 holidays.
• 100% paid parental leave up to 6 weeks.
• Immediate eligibility for retirement plans with employer contribution up to 9.5%.
• Generous medical, dental, and vision plans in addition to employer-paid disability and life insurance.
• Comprehensive well-being programs including an on-site employee fitness center and nationally recognized RESTORE Center.
• Free RTD EcoPass (public transportation).
• Childcare discount programs and exclusive perks on large brands, travel, and more.
• Tuition reimbursement and assistance.
• Education, coaching, and professional development opportunities through the Workforce Development Center (WFDC) supporting internal career growth.
• Professional clinical advancement program and shared governance.
• Public Service Loan Forgiveness (PSLF) eligible employer with free student loan coaching and assistance.
• National Health Service Corps (NHSC) and Colorado Health Service Corps (CHSC) eligible employer.

About Denver Health

Denver Health is an integrated, high-quality academic healthcare system considered a model for the nation. It includes a Level I Trauma Center, a 555-bed acute care medical center, Denver’s 911 emergency medical response system, 10 family health centers, 19 school-based health centers, Rocky Mountain Poison & Drug Safety, the Public Health Institute at Denver Health, Denver Health Medical Plan, and Denver Health Foundation. As Colorado’s primary and essential safety-net healthcare system, Denver Health is a mission-driven organization that has provided millions in uncompensated care for the uninsured each year.