Lead Cashier

About the role

The Lead Cashier (LC) is responsible for the efficiency of guest transactions and maintaining excellence in cashwrap standards, including cleanliness and overall aesthetics. This position drives loyalty results, including credit, through a focus on performance (sales, guest experience, and loyalty), people (guest service and associate training and development), and process (operating procedures and compliance standards with an emphasis on cashiering). The LC supports the leadership team with open and close register functions, associate exit inspections, and cashier chat in/outs, and requires a passion for the guest experience, process excellence, and delivering exceptional results.

Responsibilities

• Contribute to meeting or exceeding the store’s goals related to retail and service sales, omni-channel, guest loyalty (including credit), and retail shrink.
• Ensure each guest receives exceptional service by providing a guest-friendly environment, including greeting and engaging each guest, personalizing service to their needs, and recommending Ulta Beauty products and/or services.
• Courteously handle sales, refunds, and exchanges.
• Pair guests with associates for makeup applications, skincare analysis, and product demonstrations to drive sales and enhance the guest service experience.
• Book appointments for and support the execution of services and in-store events that deliver an unrivaled guest experience while meeting sales goals.
• Take ownership of the replenishment, organization, and maintenance of all cashwrap displays, supplies, and impulse fixtures to ensure guest-readiness.
• Maintain prompt, regular attendance.
• Support an inclusive environment for teammates, peers, and guests.
• Complete cashier chat ins/outs and associate exit inspections as needed.
• Stay informed about new and existing industry trends, products, and services to better serve guests.
• Share the benefits of the guest loyalty program, including credit and the Ulta Beauty app, and lead associates in achieving individual and store credit and loyalty goals.
• Assist in the training of new cashiers and cross-training other associates in cashiering.
• Drive cashier accountability in delivering an exceptional, personalized Ulta Beauty brand experience and following Ulta Beauty’s systems’ prompts.
• Regularly participate in ongoing training, including brand and category education, to enable continuous professional development and drive sales performance.
• Collaborate with managers and associates throughout the store to help grow the business.
• Ensure compliance with Ulta Beauty’s policies, procedures, and standards, including adhering to the dress code.
• Complete all transactions, including guest returns and associate transactions, and properly control all cash and media at the cashwrap according to company policies.
• Perform select register open and close functions as directed by the manager on duty.
• Maintain outstanding store standards and overall cleanliness, including at the cashwrap, salesfloor, restrooms, backroom, and break area.
• Protect company assets and minimize loss by ensuring all store standards and operating procedures are met, including workplace safety, inventory control, and loss prevention.
• Execute other operational tasks as directed.

Requirements

• High school diploma preferred.
• 2 years of relevant work experience or equivalent combination of education and relevant work experience preferred.
• Proven ability to delegate, multi-task, and problem-solve.
• Demonstrated knowledge and passion for guest service and a competency for selling.
• Experience addressing guests' concerns and questions promptly and professionally to deliver exceptional customer service.
• Demonstrated experience in exceeding sales goals and training new hires.

Skills

• Proficient with basic technology (e.g., Point of Sale system and Apple devices).
• Excellent written and verbal communication.
• Strong collaboration and interpersonal skills.
• Ability to work independently and as part of a team.
• Ability to build and maintain strong customer relationships.
• Ability to react under pressure, use good judgment in ambiguous situations, and be flexible/adaptable.

Special Position Requirements

• Work a flexible schedule to include days, evenings, weekends, and holidays.
• Must be 18 years of age or older.

Working Conditions

• Continuous mobility throughout the store during shift, including twisting.
• Frequent bending, pulling, pushing, crouching, stooping, twisting, and reaching during shift.
• Frequent lifting and/or moving up to 25 lbs. during shift.
• Continuous coordination and manipulation of objects during shift.

Pay

The pay range for this position is $17.50 - $26.00 per hour. Exact pay will be based on factors including, but not limited to, relevant education, qualifications, certifications, experience, level, shift, geographic location, and business and organizational needs. Eligible associates may also earn overtime pay as required by applicable law.

Benefits

• Full-time positions are eligible for paid time off, health, dental, vision, life, and disability benefits.
• Part-time positions are eligible for dental, vision, life, and disability benefits.

For additional information concerning our benefits, visit our Benefits and Career Development page: https://learn.bswift.com/ulta.