Lead Cashier

About the role

Family Farm and Home is a family owned and operated company based out of Michigan. Our first stores opened their doors in April 2002. Currently we operate 71 retail locations in Michigan, Indiana, Ohio, Maryland and Pennsylvania. We cater to our customers' needs by supplying a wide variety of products in departments such as tools, hardware, automotive, pet, work and casual clothing, footwear, farm supplies, horse and livestock feed, bird food, lawn and garden, and alternative heating. Our outstanding team members are dedicated to providing incredible product values and exceptional customer service to all customers. A cashier must provide outstanding customer service while processing sales quickly, accurately and efficiently. They will need to understand all payment related operations and be able to perform these tasks with concentration and dedication. Cashiers will need to be well versed with the standard operating procedures and execute their duties under the guidance of a lead cashier.

Responsibilities

• Executes daily operational goals and priorities assigned by store management
• Greets customers as they enter/exit the store
• Maintains clean and orderly register area
• Issues receipts, refunds, credits or changes due to customers
• Ensures that goods are packed and handed to the customers at checkout
• Interacts with store customers in a pleasant and positive manner
• Reports any inconsistencies to head cashier/management
• Completes all tasks assigned by management or head cashier
• Solicits customers to sign up for Family Farm and Home Programs, i.e. loyalty program, extended warranties, financing and item of the month
• Answering phone calls
• Uphold merchandising, store cleanliness and safety standards
• Assist in the completion of store closing duties
• Contributes to a positive working environment for all team members
• All other duties as assigned by store management or company official

Lead Cashier Responsibilities

This role assumes all basic cashier duties above plus the following additional duties:

• Assist in interviewing process for new team members as well as providing training to new cashiers
• Monitor and oversee work of cashiers on a day to day basis
• Maintain and balance cash control log book, cash drawers, coupon reconciliation and cash over/short log
• Responsible for achieving passing scores on corporate store cashiering audits
• Maintain cleanliness of the cash office and cash register areas
• Communicate with management on unresolved cash discrepancies

Requirements

• Must be able to work a flexible schedule including weekends, evenings, and holidays
• Committed to excellent service and customer satisfaction
• Ability to communicate clearly and effectively with all customers as well as other team members
• Organizational skills, attention to detail, and ability to multi-task
• Process information and/or merchandise through the cash register system
• Knowledge of basic computer systems
• Ability to stand for extended periods of time
• Ability to reach, bend, twist, kneel, and lift up to 50lbs

Schedule

Flexible schedule required, including weekends, evenings, and holidays.