Lead Case Manager - Family Place

Essential Functions

• Serve as primary point of contact for facility operations and client services
• Coordinate and maintain accountability for: Resident Manager, Employment Specialist, Clinical Representative, Volunteers, and Pantry Coordinator
• Facilitate communication and collaboration between all service providers
• Monitor and evaluate service delivery effectiveness across all program components

Case Management and Client Services

• Maintain primary caseload for all clients at the facility
• Conduct comprehensive client assessments and develop individualized service plans
• Provide crisis intervention and emergency response as needed
• Ensure proper documentation and maintenance of client files
• Carefully coordinate client referrals to internal and external services
• Monitor client progress and adjust service plans accordingly

Quality Assurance and Program Development

• Support Program Manager in strategic planning and program enhancement
• Conduct regular quality assurance reviews of all program components
• Monitor and report on program outcomes and contract compliance
• Identify and implement program improvements
• Develop and maintain program policies and procedures
• Ensure compliance with all funding requirements and regulations

Community Relations and Partnerships

• Establish and maintain relationships with community partners
• Coordinate with external service providers and stakeholders
• Represent the program at community meetings and events
• Develop and maintain referral networks
• Facilitate client connections to community resources

Facility Support and Operations

• Collaborate with Resident Manager on facility needs and client concerns
• Oversee implementation of house rules and program policies
• Coordinate with maintenance staff on facility upkeep
• Support critical incident response and resolution
• Ensure facility compliance with health and safety standards

Training and Development

• Provide guidance and support to all program staff and volunteers
• Develop and conduct training sessions as needed
• Stay current with best practices in homeless services
• Share knowledge and expertise with team members
• Participate in professional development opportunities