LEAD - CARVEL ROUTE SALES

Rich’s is a family-owned food company with more than 13,500 associates working globally in 100 countries and annual sales of $5.9 billion. Our portfolio includes creative solutions for foodservice, retail, in-store bakery, deli, and prepared foods.

About the role

As a Route Sales Lead (RSL), you will perform the responsibilities of a Route Sales Representative (RSR) while also supporting other RSRs to ensure customers receive excellent, timely service and products are effectively merchandised in all supermarket accounts. RSRs are fully responsible for direct store delivery of quality products, including store and customer service, product handling and transportation, merchandising, and communication. Key goals include sales volume (per-store average and overall market area) and customer service and retention. The RSL’s time is split approximately 75% on daily RSR responsibilities and the balance on training and developing the route sales team and assisting the Route Sales Supervisor (RSS) with administrative tasks.

Responsibilities

• Build and maintain positive, productive relationships with internal teams to ensure and improve associate engagement, foster effective communication, and promote a high-performing, inclusive team environment.
• Perform all responsibilities of an RSR including sales, customer service, product handling, transportation, and record-keeping.
• Fill in on other RSRs’ routes as needed to ensure uninterrupted, high-quality service to supermarket accounts.
• Build and maintain positive, productive relationships with chain operations personnel to increase distribution points, execute market-wide and targeted promotional activities, improve customer relations, and resolve problems.
• Participate in the sourcing and talent acquisition process for RSR positions.
• Conduct on-boarding for new RSRs.
• Provide initial on-the-job training for RSRs as well as additional training as needed.
• Support the Route Sales Supervisor (RSS) and/or Manager/Director in ensuring safety compliance, including completing safety checklists and audits and assisting with Samsara safety coaching requirements.
• Assist the RSS/Manager/Director to ensure RSRs adhere to Company standard practices and procedures by performing periodic procedure audits; correct deficiencies where appropriate, escalate matters to management immediately as appropriate, and communicate all results to the RSS/Manager/Director.
• Assist leaders in maintaining efficiencies and cost-effectiveness in all aspects of DSD operations by assessing for, presenting, and implementing (as directed) process improvements and cost-saving ideas, including recommendations on changes to route scheduling.
• Assist leaders with daily administrative tasks such as reviewing order accuracy and making changes in the Korberone system as directed.
• Perform other responsibilities as required by management.

Requirements

• High school diploma or GED required; some management, leadership, or other relevant coursework and/or certifications preferred.
• Demonstrated leadership experience of 1–3 years required; prior supervisory experience in a working environment with direct reports strongly preferred.
• Minimum 3 years’ experience in food service, grocery, and/or retail industries required; Direct Store Delivery experience preferred.
• Valid CDL Class B license preferred (must obtain CDL Class B license within 30 days of employment) and a clean driving record.
• Willing and able to travel – some overnight travel required.
• Self-motivated, able to take initiative and use sound judgment in day-to-day decision making.
• Punctual and reliable in work attendance.
• Professional, courteous, reliable, and mature, with outstanding organizational skills.
• Excellent verbal and written communication skills.
• Flexible and able to work with others as a team.
• Possess solid general computer, math, and analysis skills.
• Must be 21 years or older.

Pay

Annual base compensation range: $55,237.25 – $74,732.75. The actual amount may be higher or lower based on non-discriminatory factors such as experience, knowledge, skills, abilities, shift differential, and location.