Lead Career Coach (PATH)

About the role

Responsible for supervising PATH activities and related program assistance for eligible customers throughout the area.

Responsibilities

• Adheres to the mission of the SERCO, Inc.
• Assists the Center Manager in interviewing, hiring, and training Career Services staff.
• In the Manager’s absence, supervises Center staff and addresses all customer concerns.
• Provides technical support in all matters related to customer assessment, eligibility, supportive services, and strategies that address customer’s barriers to employment.
• Assures that the implementation of service plans to meet customer needs is carried out effectively and according to policies and regulations.
• Identifies problem areas and service gaps and recommends plans of action.
• Assists in ensuring the program goals and objectives are met as specified by funding sources and the Corporation.
• Report to the supervisor on program progress and matters of concern.
• Meets with staff regularly to discuss program participant progress, concerns, or other related issues.
• Ensures that individual case files for each customer enrolled in Center programs meet program eligibility requirements, are kept current, and accurately recorded.
• Ensures that customer records are kept electronically and in hard copy in a safe location.
• Conducts periodic reviews of case files, notes, individual service strategies, and home visits.
• Make recommendations to management on policy and procedure changes.
• Compiles program statistics and prepares related performance and progress reports for management.
• Contributes to the team effort by performing other duties as assigned.
• Supervisory responsibilities: Yes.

Qualifications

• Experience in social work, counseling, career planning, placement, or related field.
• Graduation from an accredited four-year college or university with major course work in social work or equivalent combination of education and experience.
• Experience in WIOA, TANF, and employment and training program operations preferred.
• Knowledge of community resources; of case management principles, objectives, standards, and methods; and of program policies and procedures.
• Knowledge of or ability to learn and use MIS and other reporting systems.
• Proficiency in Microsoft Office applications (Word, Excel, PowerPoint, and Access).
• Ability to make frequent visits to customers’ homes and training providers’ sites.
• Ability to communicate effectively with customers, vendors, administration, and other employees verbally and in writing.
• Bilingual language skills preferred.
• Must possess and provide a valid Michigan Driver's License.
• Must be willing to work a flexible schedule and have access to reliable transportation in order to perform required fieldwork responsibilities.

Requirements

• While performing the duties of this job, the employee is regularly required to see, talk and hear.
• The employee is frequently required to stand, walk, sit for extended periods of time, and have sufficient hand, arm, and finger dexterity to operate a phone, computer keyboard, and other office equipment.
• Must be able to lift a minimum of 10 pounds.
• This job operates in a normal school environment with a noise level that is, at times, moderately loud with a little discomfort due to noise, dirt, dust, and the like.
• This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and, fax machines.