Lead Care Manager - OC

Responsibilities

• Deliver comprehensive, non-clinical or clinical care management by assessing needs, developing and updating care plans, coordinating services, setting weekly goals, and tracking progress.
• Maintain accurate, SMART-formatted documentation in Electronic Health Records (EHR) and databases (MIS, Champ, HMIS, or health plan systems).
• Monitor and document client engagement levels, progress, referrals, and key records (e.g., vitals, insurance, benefit letters).
• Participate in weekly Interdisciplinary Care Team (ICT) meetings to evaluate progress and adjust strategies.
• Connect clients with essential services including healthcare, nutrition, hygiene, transportation, housing, and care team members.
• Provide crisis intervention and ensure confidentiality in all aspects of service delivery.
• Promote monthly health education and support client attendance at medical appointments when necessary.
• Track client schedules, forms, outreach efforts, and missed appointments.
• Maintain a caseload of 10-20 ECM members, as needed.
• Lead regular care team meetings and provide oversight to care activities performed by team members, volunteers, and interns.
• Support and supervise volunteers as needed to ensure consistent, high-quality service delivery.
• Participate in one-on-one supervision with management to discuss program updates and client needs.

Qualifications

• Required: Bachelor’s degree in social services, Healthcare, or related field; or equivalent combination of training and experience.
• Experience in homeless services, care management, and mental health support.
• Current valid CA driver's license.
• Experience in non-profit housing and/or housing for people with disabilities and chronic health conditions.
• Must be familiar with VI-SPDAT (if applicable).

Preferred Experience/Minimum Qualifications

• At least 2 years of experience working with at risk/unhoused individuals.
• Bilingual in English and Spanish.
• Proficiency in Microsoft Office Suite (Outlook, Word, Excel, Calendar, etc.).

Benefits

• Medical Insurance funded up to 91% by Illumination Health + Home (Kaiser and Blue Shield), depending on the plan.
• Dental and Vision Insurance.
• Life, AD&D and LTD Insurance funded 100% by Illumination Health + Home.
• Employee Assistance Program.
• Professional Development Reimbursement.
• 401K with Company Matching.
• 10 days vacation PTO/year.
• 6 days of sick pay/year.
• Potential eligibility for the Public Service Loan Forgiveness Program (PSFL) for federally qualified loans.

Pay

The pay range for this position is $26.00 - $29.00 per hour, depending on experience.

Schedule

The schedule for this role is Monday- Friday, 8:30am to 5:00pm.