Lead Butler

About the Role

The Butler is responsible for providing personalized and anticipatory service to discerning clients, ensuring a seamless and memorable guest experience. The role offers bespoke service tailored to individual preferences while maintaining the highest standards of hospitality, etiquette, and discretion.

Responsibilities

• Greet guests warmly and professionally, creating a welcoming and courteous atmosphere upon their arrival.
• Provide personalized and anticipatory service, attending to guests' needs and preferences with attention to detail.
• Ensure guest rooms and suites are meticulously prepared and maintained, including arranging amenities, preparing personalized welcome notes, and managing turndown service.
• Assist with dining arrangements, serving meals, and offering personalized dining suggestions to guests.
• Prepare and serve beverages, including cocktails, wines, and other refreshments, according to guests' preferences.
• Offer concierge services, including organizing excursions, transportation, spa appointments, and other personalized requests.
• Assist with clothing and wardrobe management, including packing and unpacking, laundry, and pressing services.
• Identify and recognize VIP and returning guests, ensuring their preferences and expectations are met and exceeded.
• Establish and maintain positive and professional relationships with guests, anticipating their needs and preferences.
• Adhere to the highest standards of etiquette and protocol, maintaining an unobtrusive and discreet presence while providing exceptional service.
• Assist with the planning and execution of special events, dinners, and celebrations, ensuring a flawless and memorable experience.
• Ensure all service areas, including pantries and butler stations, are well-organized and stocked with supplies.
• Handle guest concerns or issues with empathy and efficiency, finding timely resolutions or escalating matters to the appropriate management.
• Must possess a valid driver's license and demonstrate proficiency in operating a motor vehicle.

Requirements

• Must be at least 21 years of age.
• High school diploma or equivalent required.
• Previous experience in a luxury hospitality setting, preferably in a similar butler or guest services role, is highly desirable.
• Demonstrated experience in delivering personalized service and exceeding guest expectations is a significant asset.
• Proficiency in multiple languages is a plus; proficiency in Mandarin is a plus.
• Ability to maintain a valid driver’s license and clean driving record.
• Strong understanding of personalized service and etiquette.
• Must maintain a high level of professionalism, be impeccably groomed, poised, and polished, and adhere to the highest standards of etiquette.
• Deep passion for serving others and an unwavering commitment to guest satisfaction.
• Ability to anticipate guests' preferences and provide anticipatory service.
• Excellent communication and interpersonal skills, with a polished and gracious demeanor.
• Meticulous attention to detail.
• Ability to understand and respect the customs and preferences of guests from various backgrounds.
• Efficient time management and the ability to prioritize effectively.
• Discretion and professionalism in handling confidential information and guest interactions.
• Knowledge of fine dining, wines, and beverage service protocols.
• Ability to collaborate with other resort departments, such as housekeeping, culinary, and front desk, for seamless guest experiences.
• Must be willing and able to work a flexible schedule to include nights, holidays, and weekends.
• Ability to work in a fast-paced, busy, and somewhat stressful environment.

Physical Demands

• Regularly required to stand and use hands and fingers to handle or utilize objects, tools, or controls.
• Frequently required to reach with hands and arms and talk or hear.
• Specific vision abilities required include close vision and peripheral vision.
• Must regularly lift and/or move up to 25 pounds, frequently lift and/or move up to 50 pounds, and occasionally lift and/or move up to 100 pounds.
• Must have the ability to push, pull, reach, bend, twist, stoop, stack, crouch, kneel, and balance when performing job duties in varying work areas such as confined spaces.

Work Environment

• The noise level in the work environment is usually moderate.
• May be exposed to an environment containing unrestricted secondhand tobacco smoke.

Pay

$27.72 per hour.