Lead Business Operations & Strategy Consultant

Regular, full-time position. Fluency in English required. Work shift: 1st shift (United States of America). Truist will not sponsor work visas or provide immigration support for this role.

About the role

Leads the optimization and transformation of business operations by orchestrating complex, cross-functional initiatives. Leverages data, automation, and AI-driven capabilities to improve efficiency, decision-making, and customer outcomes. Partners with senior leaders across business, technology, data, and operations to align strategic priorities, accelerate modernization, enable continuous improvement, and drive sustainable enterprise value through innovative ways of working.

This position requires in-office work 5 days a week at one of Truist’s hub locations.

Responsibilities

• Oversees cross-functional, complex technology projects.
• Identifies, designs, and implements advanced process and technology improvements to enhance operational workflows.
• Collaborates with cross-functional teams and senior leadership to align business operations with technology strategies and organizational goals.
• Monitors, analyzes, and reports on key performance metrics to drive continuous operational improvements.
• Ensures compliance with organizational policies, regulatory requirements, and risk management standards.
• Communicates operational status, risks, and strategic improvement plans to executive stakeholders.
• Provides project leadership, mentorship, and development opportunities to team members and junior professionals.

Requirements

• Bachelor’s degree or equivalent education, training, and work-related experience.
• Minimum of 10 years of relevant experience in business operations or related professional roles.
• Extensive knowledge of business processes, technology applications, and operational management.
• Proficiency in standard office software (e.g., Microsoft Office).

Preferred Qualifications

• Bachelor’s degree in business administration, technology, or related field; advanced degree preferred.
• Demonstrated expertise in banking and fintech ecosystems, including digital banking, payments, lending, deposits, and emerging industry trends, with the ability to translate market innovation into business value.
• Knowledge of modern technology architectures and AI-enabled operating models, including cloud-native platforms, APIs, event-driven design, intelligent automation, advanced analytics, and product-based delivery models.

Benefits

All regular teammates (not temporary or contingent workers) working 20 hours or more per week are eligible for benefits. Eligibility for specific benefits may vary by division.

• Medical, dental, and vision insurance.
• Life insurance and disability coverage.
• Accidental death and dismemberment insurance.
• Tax-preferred savings accounts and a 401k plan.
• No less than 10 days of vacation (prorated based on hire date and full-time/part-time status) during the first year, plus 10 sick days and paid holidays.
• Depending on the position and division, may also include a defined benefit pension plan, restricted stock units, and/or a deferred compensation plan.