Lead Business Operations & Strategy Consultant

About the role

Leads the optimization and transformation of business operations by orchestrating complex, cross-functional initiatives, leveraging data, automation, and AI-driven capabilities to improve efficiency, decision-making, and customer outcomes. Partners with senior leaders across business, technology, data, and operations to align strategic priorities, accelerate modernization, enable continuous improvement, and drive sustainable enterprise value creation through innovative ways of working.

Responsibilities

• Oversees cross-functional, complex technology projects
• Identifies, designs, and implements advanced process and technology improvements to enhance operational workflows
• Collaborates with cross-functional teams and senior leadership to align business operations with technology strategies and organizational goals
• Monitors, analyses, and reports on key performance metrics to drive continuous operational improvements
• Ensures compliance with organizational policies, regulatory requirements, and risk management standards
• Communicates operational status, risks, and strategic improvement plans to executive stakeholders
• Provides project leadership, mentorship, and development opportunities to team members and junior professionals

Qualifications

• Bachelor's degree or equivalent education, training, and work-related experience
• Minimum of 10 years of relevant experience in business operations or related professional roles
• Extensive knowledge of business processes, technology applications, and operational management
• Proficiency in standard office software (e.g., Microsoft Office)

Preferred Qualifications

• Bachelor's degree in business administration, technology, or related field; advanced degree preferred
• Demonstrated expertise in banking and fintech ecosystems, including digital banking, payments, lending, deposits, and emerging industry trends, with the ability to translate market innovation into business value
• Knowledge of modern technology architectures and AI-enabled operating models, including cloud-native platforms, APIs, event-driven design, intelligent automation, advanced analytics, and product-based delivery models

Benefits

• Medical, dental, vision, life insurance, disability, accidental death and dismemberment, tax-preferred savings accounts, and a 401k plan
• No less than 10 days of vacation (prorated based on date of hire and by full-time or part-time status) during first year of employment
• 10 sick days (prorated) and paid holidays
• May be eligible for defined benefit pension plan, restricted stock units, and/or a deferred compensation plan depending on position and division

Schedule

1st shift (United States of America). This position will be in office 5 days a week in one of our Truist hubs.