Lead, Business Operations

About the role

Lead business operations across the Connected Services organization by enabling strong business planning, cost transparency, and analytical rigor across the Charging and Connected Services organization.

Responsibilities

• Partner with Program Management, Product, Finance, and Marketing to align long-range plans, readiness milestones, and execution priorities.
• Develop and maintain operational and financial models to support future Connected Services offerings, including cost structures, resource requirements, and scenario planning.
• Track and analyze operational spend, vendor costs, and OPEX in partnership with Finance and the Financial Operations Specialist; identify trends, risks, and impacts.
• Arcitect the development of future-state P&L structures, unit-cost models, and financial assumptions ahead of subscription or services launches.
• Translate complex financial, operational, and analytical data into clear insights and executive-ready recommendations to support leadership decision-making.
• Collaborate closely with Data Science resources to support predictive modeling, scenario analysis, and analytical deep dives for the Charging and Connected Services organization.
• Lead quarterly and annual planning cycles by preparing executive materials, forecasting, and insights.
• Ensure consistency, accuracy, and clarity in metrics, assumptions, and reporting across Charging, Connected Services, & Fleet initiatives.
• Contribute to continuous improvement of business operations processes, templates, and analytical standards as the organization scales.

Requirements

• Bachelor’s degree in Business, Finance, Analytics, Economics, Engineering, or a related field (MBA or equivalent preferred).
• 12+ years of experience in business operations, analytics, finance, strategy, or program support roles within a complex, cross-functional environment.
• Demonstrated experience supporting business planning, forecasting, budgeting, or operational analytics.
• Strong analytical skills with the ability to synthesize data into concise, actionable insights for leadership audiences.
• Experience partnering with Finance, Product, Engineering, and Program Management teams.
• Proficiency in Excel and business intelligence tools such as Power BI; comfort working with large data sets.
• Familiarity with future-state P&L modeling, unit economics, or cost-to-service analysis (hands-on ownership not required).
• Experience using AI-enabled productivity or analytics tools (e.g., M365 Copilot, AI-augmented BI platforms) to improve efficiency and insight generation.
• Strong communication skills with the ability to clearly explain complex financial and operational concepts.
• A proactive, customer-first mindset with a desire to help shape the foundation of a growing Charging and Connected Services organization.

Qualifications

• Competitive insurance including: Medical, dental, vision and income protection plans.
• 401(k) program with: An employer match and immediate vesting.
• Generous Paid Time Off including: 20 days planned PTO, as accrued 40 hours of unplanned PTO and 14 company or floating holidays, annually.
• Up to 16 weeks of paid parental leave for biological and adoptive parents of all genders.
• Paid leave for circumstances related to bereavement, jury duty, voting time, or military leave.

Skills

• Business operations, analytics, finance, strategy, or program support roles.
• Business planning, forecasting, budgeting, or operational analytics.
• Data synthesis and presentation.
• Financial modeling and analysis.
• Data visualization and business intelligence tools.
• Collaboration and teamwork.
• Communication and presentation skills.
• Customer service and relationship management.

Benefits

• Competitive insurance including: Medical, dental, vision and income protection plans.
• 401(k) program with: An employer match and immediate vesting.
• Generous Paid Time Off including: 20 days planned PTO, as accrued 40 hours of unplanned PTO and 14 company or floating holidays, annually.
• Up to 16 weeks of paid parental leave for biological and adoptive parents of all genders.
• Paid leave for circumstances related to bereavement, jury duty, voting time, or military leave.

Pay

• Initial base salary range: $140,000.00 - $170,000.00.
• Annual performance bonus program.

Schedule

• This role may be based out of the Scout Motors corporate headquarters in Charlotte, NC.
• This role requires 4-5 days per week in the office, with regular in-person meetings and events.