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Jobs · Information Technology · Arizona

Lead Business Execution Consultant - Telephony Solutions

Wells Fargo · Chandler, AZ · 1 wk ago
Information TechnologyFull-time

About This Role

Wells Fargo is seeking a Lead Business Execution Consultant to join their Global Operations team. The Lead Business Execution Consultant role will focus on analyzing current operational needs around Telephony Solutions across Home Lending, Auto, and Unsecured Lending (ULO) lines of businesses.

Responsibilities

  • Lead cross-functional teams to strategize, plan, and execute a variety of programs, services, and initiatives
  • Drive accountability for assigned initiatives, limit risk exposure, and create efficiencies as appropriate
  • Review strategic approaches and effectiveness of support function and business performance
  • Perform assessments through fact finding and data requiring creative approaches to solving complex issues, and develop appropriate solutions or recommendations
  • Make decisions in highly complex and multifaceted situations requiring solid understanding of business group's functional area or products, facilitate decision making and issue resolution, and support implementation of developed solutions and plans
  • Collaborate and consult with members of the Business Execution team and team leaders to drive strategic initiatives
  • Influence, guide, and lead less experienced Strategy and Execution staff within the group

Requirements

  • 5+ years of Business Execution, Implementation, or Strategic Planning experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education

Desired Qualifications

  • Excellent verbal, written and interpersonal communication skills
  • Proven experience with Inbound Call Routing systems and Telephony solutions
  • Previous Contact Center operations experience
  • Previous Consumer Operations experience which may include - Home Lending, Auto and/or Unsecured Lending Operations (Credit Cards)
  • Demonstrated flexibility in adjusting to changing business needs and timelines while maintaining a high level of performance and focus
  • Ability to grasp complex business issues quickly, recommend solutions, and drive resolution
  • Able to work collaboratively across the organization, including with functional partners
  • Highly organized and detail-oriented, with the proven ability to handle multiple projects simultaneously, and prioritize effectively
  • Experience with Five9 Contact Center Telephony system
  • Knowledge of AI in CCaaS platforms

Job Expectations

  • Ability to provide overnight and weekend testing support as needed
  • Ability to travel up to 10%
  • This position offers a hybrid work schedule

Posting Locations

  • 401 Las Colinas Blvd W Bldg A Irving, TX
  • 2700 S. Price Rd. Chandler, AZ
  • 11601 N. Black Canyon Hwy. - Phoenix, AZ

Job Expectations

  • Ability to provide overnight and weekend testing support as needed
  • Ability to travel up to 10%
  • This position offers a hybrid work schedule

Posting End Date

10 Jul 2026

Job Posting May Come Down Early Due to Volume of Applicants

We Value Equal Opportunity

Wells Fargo is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic.

Drug and Alcohol Policy

Wells Fargo maintains a drug free workplace. Please see our Drug and Alcohol Policy to learn more.

Recruitment and Hiring Requirements

Third-Party recordings are prohibited unless authorized by Wells Fargo. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process. Reference Number R-545770-2

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