Lead Business Consultant, VRS, CX

Responsibilities

• Drive the successful delivery of business improvement projects to enhance client satisfaction
• Create and present business cases demonstrating product value
• Lead consulting initiatives for optimal adoption of the company solutions
• Manage senior stakeholder relationships to ensure engagement success
• Align consulting programs with broader product implementation efforts
• Establish measurable success criteria for each product and business unit
• Develop actionable items from business cases for solution design

Qualifications

• 8+ years experience in CX strategy and contact center transformations
• Demonstrated success in delivering measurable value through CX/QM/Analytics technology
• Strong knowledge of CCaaS, analytics, and AI-driven CX capabilities
• Highly analytical and data-driven with strategic vision
• Excellent communication and presentation skills with proficiency in Microsoft PowerPoint
• Experience managing multiple priorities effectively
• Experience with the company Interaction Analytics or similar platforms is a must

Benefits

• Opportunity to work in a rapidly growing, innovative company
• Access to numerous career advancement opportunities across various roles
• Collaborative and dynamic work environment
• Exposure to cutting-edge technology and tools
• Ability to work with top industry experts and thought leaders