Lead Building Automation Service Specialist

About the role

Our Lead Service Specialists perform assigned tasks on automation systems. Tasks include service agreement maintenance, projects, and on-call (time and material) service. Responds to emergency service calls as directed during regularly scheduled hours and after hours as needed.

Responsibilities

• Execute digitalization and standard service operations strategies
• Work with multiple internal service team members including Service Sales, Client Service Managers, Service Coordinators, and RAM Digital Service Center personnel
• Follow safety requirements as outlined by Siemens and customers
• Successfully complete assigned training as outlined in the training path
• Follow mandatory policies, procedures, and standards
• Develop relationships at all levels within the customer’s organization and exhibit strong customer service skills
• Identify customer needs and make prioritized recommendations for service agreement adds, upgrades, and escalations
• May coordinate with contractors on job sites and maintains tools and test equipment
• Respond to service calls (emergency and on-site) as assigned. Perform repairs as directed on all automation system types and complete service ticket documentation per the policy
• Follow and maintain preventive maintenance schedules and maintain complete and accurate documentation of services performed and generate reports within Siemens tools
• Provide instructions to customer personnel regarding proper system operations and assist with training
• Identify and report system discrepancies, suggest system upgrade opportunities, and may assist in pricing of repairs and upgrades to existing agreement
• Perform system checkout and startup on projects, participate in job site final walk and/or final completion for systems-to-service turnover on assigned jobs
• Lead and mentor other Service Technicians and identify quote deficiency repairs
• Develop strong working relationships with internal and external customers, identify needs, and resolve issues, and use Siemens technology and devices
• Work overtime when needed (Compressed schedule performance can be a factor and will require extended hours to meet commitments)
• Work rotational On-Call and/or Minimal Overnight Travel
• Have the ability to work remotely, manage time effectively and meet established deadlines and to work in a team environment providing dedicated support to our customers

Requirements

• Electro-mechanical experience (either in a previous role or through education) and user PC/software skill
• 5+ years of experience performing preventive maintenance and diagnostics of automation systems
• Demonstrated on-the-job experience with:
• Open protocols such as BACnet, Modbus, and TCP/IP Ethernet and networking
• Engineering concepts, programming, job start-up and checkout, and troubleshooting

Qualifications

• Basic Qualifications:
• High school diploma or state-recognized GED
• Specialized skill training/certification
• Experience installing and servicing electronic control or HVAC equipment; 1+ years
• Demonstrated use of building automation systems, PLCs, HVAC, electrical concepts, and building operations
• Engineering and programming (PLC or BMS) background

Skills

• Electro-mechanical experience
• User PC/software skill
• Preventive maintenance and diagnostics of automation systems
• Open protocols such as BACnet, Modbus, and TCP/IP Ethernet and networking
• Engineering concepts, programming, job start-up and checkout, and troubleshooting
• Ability and willingness to work in a variety of circumstances, including climbing ladders, scaffolds, and high lift equipment, working in ducts, crawl spaces, roofs, basements, above ceilings, and in various conditions
• Use of hand tools, laptop, email, smartphone, and tablet as well as carrying and moving equipment and tools weighing up to 75 pounds unassisted
• Experience with Microsoft Office (Word, Excel, and Outlook)
• Ability to work overtime as needed
• Valid driver's license with limited violations; eligibility to participate in Siemens' fleet vehicle program

Benefits

Details regarding our benefits can be found here: https://www.benefitsquickstart.com/siemens/index.html

Pay

The pay range for this position is $66,259 - $113,587 annually. The actual wage offered may be lower or higher depending on budget and candidate experience, knowledge, skills, qualifications, and premium geographic location.