Lead Building Automation Service Specialist

About the role

This role supports our Memphis, TN branch location, which serves customers throughout the greater Memphis, TN area. Here at Siemens, we take pride in enabling sustainable progress through technology. We do this through empowering customers by combining the real and digital worlds. We are improving how we live, work, and move today and for the next generation!

Responsibilities

• Execute digitalization and standard service operations strategies
• Work with multiple internal service team members including Service Sales, Client Service Managers, Service Coordinators, and RAM Digital Service Center personnel
• Follow safety requirements as outlined by Siemens and customers
• Successfully complete assigned training as outlined in the training path
• Follow mandatory policies, procedures, and standards
• Develop relationships at all levels within the customer’s organization and exhibit strong customer service skills
• Identify customer needs and make prioritized recommendations for service agreement adds, upgrades, and escalations
• Coordinate with contractors on job sites and maintain tools and test equipment
• Respond to service calls (emergency and on-site), perform repairs as directed on all automation system types, and complete service ticket documentation per the policy
• Maintain preventive maintenance schedules and maintain complete and accurate documentation of services performed and generate reports within Siemens tools
• Provide instructions to customer personnel regarding proper system operations and assist with training
• Identify and report system discrepancies, suggest system upgrade opportunities, and may assist in pricing of repairs and upgrades to existing agreement
• Perform system checkout and startup on projects, participate in job site final walk and/or final completion for systems-to-service turnover on assigned jobs
• Lead and mentor other Service Technicians and identify quote deficiency repairs
• Develop strong working relationships with internal and external customers, identify needs, and resolve issues, and use Siemens technology and devices
• Work overtime when needed (Compressed schedule performance can be a factor and will require extended hours to meet commitments)
• Work rotational On-Call and/or Minimal Overnight Travel

Requirements

• Electro-mechanical experience (either in a previous role or through education) and user PC/software skill
• 5+ years of experience performing preventive maintenance and diagnostics of automation systems
• Demonstrated on-the-job experience with: Open protocols such as BACnet, Modbus, and TCP/IP Ethernet and networking Engineering concepts, programming, job start-up and checkout, and troubleshooting
• Ability and willingness to work in a variety of circumstances, including climbing ladders, scaffolds, and high lift equipment, working in ducts, crawl spaces, roofs, basements, above ceilings, and in various conditions
• Must be able to use hand tools, laptop, email, smartphone, and tablet as well as carrying and moving equipment and tools weighing up to 75 pounds unassisted
• Must be able and willing to work overtime as needed
• Must be 18 years of age and possess a valid driver's license with limited violations; must meet eligibility requirements to participate in Siemens' fleet vehicle program

Qualifications

• Basic Qualifications: High school diploma or state-recognized GED
• 3+ years of Tridium Niagara experience preferred.
• Experience with Niagara-based Building Automation and Controls Systems
• Experience installing and servicing electronic control or HVAC equipment; 1+ years
• Demonstrated use of building automation systems, PLCs, HVAC, electrical concepts, and building operations Engineering and programming (PLC or BMS) background

Skills

• High school diploma or state-recognized GED
• Tridium Niagara experience preferred
• Experience with Niagara-based Building Automation and Controls Systems
• Experience installing and servicing electronic control or HVAC equipment; 1+ years
• Demonstrated use of building automation systems, PLCs, HVAC, electrical concepts, and building operations Engineering and programming (PLC or BMS) background

Benefits

The pay range for this position is $66,259 - $113,587 annually. The actual wage offered may be lower or higher depending on budget and candidate experience, knowledge, skills, qualifications, and premium geographic location. Siemens offers a variety of health and wellness benefits to our employees. Details regarding our benefits can be found here: https://www.benefitsquickstart.com/siemens/index.html