Lead | Bourbon | NCCO

About the role

The Lead plays a pivotal role on the management team in driving performance, fostering a positive and inclusive store culture, and ensuring exceptional customer experiences at every touchpoint. This position requires a combination of hands-on leadership, strong work ethic, operational knowledge, and a passion for cannabis education and outstanding customer service.

Responsibilities

• Assists in training and development of the staff, building daily huddles and zone charts, and generally motivating the team towards achieving goals.
• Sets an example of leadership for other aspiring team members by showing up in uniform, being timely, creating memorable experiences for customers, and role modeling the company way.
• Leads and assists in staff coaching and setting standards of success for every team member.
• Assists the management team in all day-to-day leadership functions and store maintenance.
• Supports team morale, inclusion, and professional growth.
• Participates in store events, promotions, and team-building efforts.
• Embodies and promotes the company’s core values and mission.
• Leads and assists in meeting all revenue and sales expectations by sharing communication from the management team and keeping other team members apprised of all critical business communication.
• Assists in building and sharing the daily huddle notes with all team members throughout the work day.
• Build meaningful relationships with customers and leads by example for team members in developing a culture of customer service.