Lead Bookseller - FT

Job Summary

A Barnes & Noble bookstore is a gathering place for readers and the community. As a Lead Bookseller, you are an integral member of the bookselling team at the heart of our stores. You play a leadership role in guiding the bookselling team to maintain compelling merchandise presentations and overseeing the efficient running of the salesfloor.

About the Role

You are both a trusted expert and hands-on leader, creating a welcoming environment where booksellers feel supported, comfortable bringing forward questions or concerns, and they trust that you will address them promptly and effectively.

Responsibilities

• Maintain reliable and punctual attendance for scheduled shifts, setting the standard for the team and ensuring consistent leadership presence on the floor.
• Fill scheduling gaps when you are able, being flexible and responsive to the needs of the store — we are open from early mornings to late evenings every day, including weekends and most holidays.
• Be positive and proactive in your approach to work; lead by example with purpose and energy, working hard and reliably while inspiring others to do the same.
• Be supportive and considerate of colleagues; consistently going out of your way to help others in the team and setting a positive example.
• Show aptitude and willingness to learn new skills, acquire new knowledge and apply it appropriately in the store while guiding and supporting others.
• Act as a resource for booksellers and baristas, addressing and resolving concerns and raising these issues to leadership.
• Prioritize resources and bookseller support appropriately to keep the shift on track.
• Master the operational competencies of a Barnes & Noble bookseller, including using BookMaster and other tools, creating and maintaining book presentations, and managing deliveries.
• Use extensive book knowledge to engage and provide informed service to customers, leading the store team in maintaining sections and presenting books attractively, and driving sales of key titles.
• Coordinate and support the café team during busy periods, ensuring booksellers assist effectively while maintaining café standards.
• Coach the store team in following loss prevention procedures, maintaining a safe, secure bookstore, and effectively de-escalating challenging situations and problematic behaviors.

Requirements

You must have reliable and punctual attendance for scheduled shifts, be positive and proactive in your approach to work, be supportive and considerate of colleagues, show aptitude and willingness to learn new skills, and act as a resource for booksellers and baristas.

Qualifications

• High school diploma or equivalent.
• Experience in retail or customer service preferred.
• Ability to stand for long periods, bend, lift up to 50 pounds, and walk.

Skills

• Excellent communication and interpersonal skills.
• Strong organizational and time management skills.
• Ability to work independently and as part of a team.
• Knowledge of book categories and genres.
• Basic computer skills, including proficiency in Microsoft Office.

Benefits

• Employee Discount
• EAP and Sick Pay
• Comprehensive Health Benefits (Medical, Dental and Vision)
• Tuition Reimbursement

Pay

Compensation is commensurate with experience.

Schedule

Hours are flexible and can vary based on store needs.