Lead Billing Specialist

About the role

Looking to build a lasting career? Join a team that is inclusive and embraces all individuals. Intermountain Centers is one of the largest statewide behavioral health and integrated care organizations in Arizona. Intermountain Centers and its statewide affiliates are currently recruiting career-minded individuals interested in opportunities within the largest adult and child service continuum in Arizona.

Responsibilities

• Coordinate daily billing operations and work queues.
• Monitor claim submission performance and billing aging.
• Review and resolve claim edits, rejections, and billing exceptions.
• Manage paper EOB receipt, tracking, sorting, and assignment.
• Research payers sending paper EOBs and support ERA enrollment efforts.
• Serve as the first escalation point for complex billing issues.
• Assist with onboarding, training, and quality reviews.
• Support EHR stabilization, billing workflow optimization, and process improvement initiatives.
• Collect, sort and assign paper mail. Manage Revenue cycle email.
• Collaborate with Billing, Prevention Cycle, Recovery Cycle, Revenue Integrity, and Finance support functions.

Qualifications

• Minimum Required Education: High School Diploma or GED
• Preferred Education: Associate's or Bachelor's Degree in Healthcare Administration, Business Administration, Finance, Accounting, or related field
• Minimum Required Experience: Three (3) years healthcare billing or revenue cycle experience. Experience working claim submissions, claim edits, and payer follow-up.
• Preferred Experience: Five (5) years healthcare revenue cycle experience. Behavioral Health revenue cycle experience. Experience with ERA, EFT, reconciliation, and payment variance analysis. Experience with AHCCCS, Medicare, Commercial Insurance, PMPM, Case Rate, Tribal, and Grant-funded reimbursement models. Experience training and mentoring staff. EHR conversion or optimization experience.
• Regulatory Requirements: Minimum 18 years of age. Valid AZ DPS Level I fingerprint clearance card (must maintain valid card throughout employment).

Benefits

• Top-level compensation packages
• Exceptional health, dental, and disability benefits
• Career and compensation advancement programs
• Student loan forgiveness programs
• 401k company match
• Bilingual pay differential
• Holiday, PTO and employer paid life insurance
• Clinical licensure supervision and reimbursement
• Evidence-based treatment approaches, training, and supervision