Lead Bicycle Technician

CORE WORK ACTIVITIES

• Follows company and department safety and security policies and procedures to ensure a clean, safe, and secure environment.
• Follows Hazardous Material Management Program procedures for handling and disposing of chemicals, fertilizer, pesticides, blood borne pathogens, etc., including using Material Safety Data Sheets (MSDS).
• Reports work related accidents, or other injuries immediately upon occurrence to manager/supervisor.
• Follows policies and procedures for the safe operation and storage of tools, equipment, and machines.
• Identifies and corrects unsafe work procedures or conditions and/or report them to management and security/safety personnel.
• Completes appropriate safety training and certifications to perform work tasks.
• Follows property specific procedures for handling emergency situations (e.g., evacuations, medical emergencies, natural disasters).
• Uses proper equipment, wear appropriate personal protective clothing (PPE), and employ correct lifting procedures, as necessary, to avoid injury.
• Puts guests first and follows brand or property specific processes (e.g., LEARN, PLEASED, Guest Response) to resolve issues, delight, and build trust.
• Addresses guests' service needs in a professional, positive, and timely manner.
• Assists other associates to ensure proper coverage and prompt guest service.
• Thanks guests with genuine appreciation and provides a fond farewell.
• Provides assistance to individuals with disabilities, including assisting visually, hearing, or physically-impaired individuals within guidelines.
• Communicates with coworkers, supervisors, or managers discreetly and quietly, avoiding public areas of the property.
• Prepares and reviews written documents (e.g., daily logs, business letters, memoranda, reports), including proofreading and editing written information to ensure accuracy and completeness.
• Talks with and listens to other associates to effectively exchange information.
• Exchanges information with other associates using electronic devices (e.g., pagers and two-way radios, email).
• Assists coworkers, ensuring they understand their tasks.
• Answers telephones using appropriate etiquette including answering the phone within 3 rings, answering with a smile in one's voice, using the callers' name, transferring calls to appropriate person/department, requesting permission before placing the caller on hold, taking and relaying messages, and allowing the caller to end the call.
• Speaks to guests and co-workers using clear, appropriate and professional language.
• Serves as a departmental role model or mentor by working alongside associates to perform technical or functional job duties.
• Aids management in establishing and communicating goals, performance expectations, timetables and deadlines for shift or departmental operations to hourly associates and ensures that they are understood.
• Aids management to ensure that hourly associates have the necessary resources to effectively perform their jobs (e.g., supplies, equipment, and inventory).
• Assigns and ensures work tasks are completed on time and that they meet appropriate quality standards.
• Encourages and motivates associates to perform their best, take responsibility for tasks and assignments, make decisions and provide input on possible improvements.
• Covers tasks and work with other departments to ensure that the department runs efficiently.
• Ensures associate compliance with company standards and policies and external regulations (e.g., safety, OSHA, department-specific procedures such as food standards).

COMMUNICATION

• Discusses work topics, activities, or problems with coworkers, supervisors, or managers discreetly and quietly, avoiding public areas of the property.
• Prepares and reviews written documents (e.g., daily logs, business letters, memoranda, reports), including proofreading and editing written information to ensure accuracy and completeness.
• Talks with and listens to other associates to effectively exchange information.
• Exchanges information with other associates using electronic devices (e.g., pagers and two-way radios, email).
• Assists coworkers, ensuring they understand their tasks.
• Answers telephones using appropriate etiquette including answering the phone within 3 rings, answering with a smile in one's voice, using the callers' name, transferring calls to appropriate person/department, requesting permission before placing the caller on hold, taking and relaying messages, and allowing the caller to end the call.
• Speaks to guests and co-workers using clear, appropriate and professional language.

QUALITY ASSURANCE/QUALITY IMPROVEMENT

• Complies with quality assurance expectations and standards.

PHYSICAL TASKS

• Visually inspects tools, equipment, or machines (e.g., to identify defects).
• Moves, lifts, carries, pushes, pulls, and places objects weighing less than 50 pounds without assistance.

REPORTS

• Reports any serious maintenance problems, unusual findings, or safety hazards immediately to the manager/supervisor.